What are the responsibilities and job description for the Customer Care Representative position at NDI OFFICE FURNITURE LLC?
Customer Support Representative (Remote or In Office)
Full-Time | Monday–Friday | 8:30 AM – 5:00 PM
Location: Nashville, TN
Join the NDI Family
NDI Office Furniture, LLC has been a trusted wholesale office furniture distributor since 1980. Headquartered in Nashville, Tennessee, with distribution centers in Dallas, Texas, Birmingham, Alabama, and Ocala, Florida, we proudly serve office furniture dealers across 18 states.
Our reputation has been built on exceptional customer service, dependable delivery, and a commitment to treating our customers like family. We are looking for a motivated, customer-focused professional who shares those values and wants to grow with our team.
Position Summary
As a Customer Support Representative, you will be the primary point of contact for our dealers and sales team. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. If you enjoy solving problems, helping customers, and working as part of a supportive team, we'd love to hear from you.
Responsibilities
- Answer a high volume of inbound phone calls and emails professionally and efficiently.
- Enter and process customer orders accurately.
- Research products and provide product information and recommendations.
- Track and follow up on customer orders.
- Expedite orders and resolve customer concerns promptly.
- Provide daily support to Territory Managers.
- Coordinate with warehouse and logistics teams to ensure customer satisfaction.
- Maintain accurate customer records and documentation.
- Deliver the friendly, professional customer service NDI is known for.
Qualifications
- Outstanding customer service skills with a positive, team-oriented attitude.
- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Proficiency with Microsoft Office applications.
- Experience with Prophet 21 (P21) ERP software is preferred but not required.
- Previous customer service, order entry, or office support experience is preferred.
What We Offer
- Competitive pay
- Remote work opportunity
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) with company benefits
- Paid Time Off (PTO)
- Paid Holidays
- Supportive team environment
- Opportunities for growth and advancement
If you're looking for a company that values integrity, teamwork, and exceptional customer service, we'd love to welcome you to the NDI family.
Job Type: Full-time
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Qualifications:- Outstanding customer service skills with a positive, team-oriented attitude.
- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Proficiency with Microsoft Office applications.
- Experience with Prophet 21 (P21) ERP software is preferred but not required.
- Previous customer service, order entry, or office support experience is preferred.
Salary : $23 - $28