Senior Product Architect

Role: Senior Product Architect
Location: Jersey City, NJ (Hybrid)
Duration: 12 Months

Job Description

We are seeking a Senior Product Architect   Claims & Dispute who will also serve as a Product Owner within the Customer domain. This role will define the strategy and lead the development of AI Agents for the Cypress Platform.

Key Responsibilities

Product Strategy & Ownership

• Own the end-to-end product vision, roadmap, and backlog for Claims & Dispute AI capabilities on the Cypress platform.

• Define success metrics, KPIs, and OKRs aligned with business outcomes such as reduced dispute cycle time, improved accuracy, and enhanced customer experience.

• Partner with business stakeholders, operations, compliance, and risk teams to prioritize features and ensure alignment with regulatory requirements.

AI Agent Strategy & Architecture

• Set the strategic direction for AI Agent development including intelligent intake, case triage, evidence analysis, decision support, and customer communications.

• Define reference architectures for LLM-based agents, orchestration layers, prompt strategies, RAG, and human-in-the-loop workflows.

• Ensure AI solutions are explainable, auditable, and compliant with banking regulations (model risk management, data privacy, fairness).

Platform & Technical Leadership

• Act as Product Architect and work closely with engineering teams to design scalable, resilient, and secure solutions on the Cypress platform.

• Collaborate with cloud, data, and AI infrastructure teams to support high-volume, mission-critical workloads.

• Provide architectural guidance on API design, event-driven workflows, data pipelines, and system integrations.

Agile Product Delivery

• Serve as Product Owner in an Agile/Scrum environment:

  • Own and refine the product backlog

  • Write clear epics, features, and user stories

  • Lead sprint planning, reviews, and backlog grooming

• Balance short-term delivery needs with long-term platform evolution.