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Role: Senior Product Architect
Location: Jersey City, NJ (Hybrid)
Duration: 12 Months
Job Description
We are seeking a Senior Product Architect Claims & Dispute who will also serve as a Product Owner within the Customer domain. This role will define the strategy and lead the development of AI Agents for the Cypress Platform.Key Responsibilities
Product Strategy & Ownership
Role: Senior Product Architect
Location: Jersey City, NJ (Hybrid)
Duration: 12 Months
Job Description
We are seeking a Senior Product Architect Claims & Dispute who will also serve as a Product Owner within the Customer domain. This role will define the strategy and lead the development of AI Agents for the Cypress Platform.Key Responsibilities
Product Strategy & Ownership
- Own the end-to-end product vision, roadmap, and backlog for Claims & Dispute AI capabilities on the Cypress platform.
- Define success metrics, KPIs, and OKRs aligned with business outcomes such as reduced dispute cycle time, improved accuracy, and enhanced customer experience.
- Partner with business stakeholders, operations, compliance, and risk teams to prioritize features and ensure alignment with regulatory requirements.
- Set the strategic direction for AI Agent development including intelligent intake, case triage, evidence analysis, decision support, and customer communications.
- Define reference architectures for LLM-based agents, orchestration layers, prompt strategies, RAG, and human-in-the-loop workflows.
- Ensure AI solutions are explainable, auditable, and compliant with banking regulations (model risk management, data privacy, fairness).
- Act as Product Architect and work closely with engineering teams to design scalable, resilient, and secure solutions on the Cypress platform.
- Collaborate with cloud, data, and AI infrastructure teams to support high-volume, mission-critical workloads.
- Provide architectural guidance on API design, event-driven workflows, data pipelines, and system integrations.
- Serve as Product Owner in an Agile/Scrum environment:
- Own and refine the product backlog
- Write clear epics, features, and user stories
- Lead sprint planning, reviews, and backlog grooming
- Balance short-term delivery needs with long-term platform evolution.