Job Summary: The Housekeeping Supervisor assists the Executive Housekeeper in managing the housekeeping and laundry departments, ensuring high standards of cleanliness, guest service, and operational efficiency. This role supervises staff, monitors cleanliness, and coordinates daily housekeeping operations to maintain a welcoming and well-maintained hotel environment.

Essential Functions and Duties:

• Supervise housekeeping and laundry staff, including performance evaluations, training, and development.

• Assist the Executive Housekeeper in managing the department’s annual budget and cost control systems.

• Enforce departmental policies and procedures to maintain service standards and efficiency.

• Ensure quality services are provided to meet guest needs and enhance guest satisfaction.

• Direct hourly associates in all areas of the housekeeping and laundry departments.

• Prepare daily assignment sheets for all housekeeping and laundry associates.

• Maintain cleanliness standards in guest rooms and public areas, ensuring compliance with hotel objectives.

• Inspect and monitor cleanliness, taking corrective action for any substandard conditions.

• Compile and report the status of all guestrooms to the front desk department.

• Work with the security office to manage lost and found items.

• Maintain departmental productivity and labor cost goals.

• Oversee inventories of linen, supplies, and equipment and assist with ordering as necessary.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• 2 years of supervisory experience in housekeeping or a related field, preferably in a hotel environment.

• Experience managing staff schedules, performance evaluations, and training programs.

• Proficiency in budgeting, inventory management, and cost control.

• Strong leadership and team management abilities.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office (Word, Excel, Outlook) and housekeeping management software.

• Strong attention to detail and commitment to cleanliness standards.

• Ability to work independently and manage multiple tasks in a fast-paced environment.

• Problem-solving skills with the ability to address guest and staff concerns professionally.

Work Environment:

• Requires frequent standing, walking, bending, and stooping for extended periods.

• Must be able to lift and carry objects up to 20 lbs regularly.

• Flexible schedule, including evenings, weekends, and holidays based on hotel needs.

• Primarily indoor work in guest rooms, public areas, and back-of-house spaces, with occasional outdoor tasks.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.