What are the responsibilities and job description for the Customer Service Specialist position at Stone Ground Bakery and Wheat Montana?
Location: Salt Lake City, Utah
Full-Time | Non-Exempt
Reports to: Director of Customer Service and Marketing Services
About the Role
Are you passionate about delivering exceptional customer experiences? Join our team as a Customer Service Specialist, where you'll be the friendly voice and helpful hand that connects our customers to the products they love. From answering questions to processing orders and resolving issues, you'll play a key role in ensuring satisfaction and building lasting relationships.
What You’ll Do
- Be the first point of contact for customers via phone and email
- Process orders for fresh and frozen bread with accuracy and care
- Communicate professionally with Brokers, Buyers, and our Sales Team
- Proactively identify and resolve pricing, delivery, and quantity issues
- Provide product brochures, spec sheets, and photos upon request
- Support large-volume customers with top-tier service
- Maintain accurate records of quality and service issues
- Set up new customer accounts and manage data entry
- Stay informed about our products and their applications across industries
What We Value
- A positive, professional attitude in all interactions
- Reliability and punctuality
- Flexibility and adaptability to change
- Team-oriented mindset and willingness to assist others
- Clear and consistent communication with supervisors and peers
Ready to Make a Difference?
If you're a proactive problem-solver who thrives in a fast-paced environment and loves helping others, we’d love to hear from you!
Qualifications:What You Bring
- 3 years of customer service experience
- Associate’s degree or higher preferred
- Strong communication skills—both written and verbal
- Proficiency in Microsoft Office Suite
- Excellent time management and organizational skills
- Ability to resolve conflicts and prioritize tasks effectively
- Ability to sit at a desk and work on a computer for extended periods
- Occasionally lift up to 15 pounds