What are the responsibilities and job description for the Customer Service Specialist position at Alpha Warranty Services?
As Alpha Warranty’s Customer Service Representative - Claims Specialist, you’re the advocate for our customers during the vehicle repair claim process. You work with them by phone, email, and chat messaging to ensure an understanding of their service contract coverage benefits and claim status, while accurately typing notes of the call in our system. With every interaction we work to empower our customers with information.
Some calls may require your skillful abilities to de-escalate strong emotions. We love being able to say, “yes, we’ll cover the repair”, and do it daily, but know this isn’t the case with every claim. Your professionalism, knowledge, patience, and personal resilience are critical during these customer conversations; no one likes dealing with unexpected or expensive car repairs. How would you feel if it were your car…?!
Don’t worry, you don’t need an understanding of how cars work, but it helps to have an appreciation and willingness to learn more. Our Claims department, full of ASE certified mechanics, works directly with the repair facility to review and decide the customer’s claim.
Alpha Warranty Services has onsite, full-time, Monday-Friday, opportunities in our Customer Service department located in South Jordan, Utah. The pay for this entry position starts at $17-$19.25/hour, depending on customer service experience, $1/hr. for bilingual Portuguese/English language skills. Up to $400 in monthly performance bonus can be earned.
A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. At Alpha Warranty, you’ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we’ve described above, also include:
- Working with other internal departments, like Sales, to help resolve customer concerns
- Using thoughtful problem solving and available resources to support the customer claim process
- Providing meaningful and innovative solutions to challenging problems, whenever possible
- Other responsibilities and projects as assigned by your manager
What you need for success:
- Customer-facing service experience is required
- At least 1 year call center experience is required
- Clear and professional verbal and written English communication skills - bilingual Spanish/English skills are highly valued, but not required
- Comfort navigating current technology such as computers, phones, internet, and various software
- Accurate typing skills with a speed of at least 30 WPM
- Emotional resilience, empathy, and active listening skills
- High-quality results with a strong attention to details
- Thoughtful problem-solving skills, good judgement, and the willingness to find solutions
- Ability to collaboratively work with others, including a willingness to step up when extra help is needed
- Capacity to embrace change and new opportunities as we continue to grow
- Vehicle repair experience, knowledge, and/or interest is a huge plus, but not required
- Your high school diploma or GED equivalent is required
What’s in it for you?
- An exceptionally supportive company culture that places people over profit
- Consistent Monday - Friday schedules
- Fair and competitive compensation bonus opportunities
- Health insurance options with generous company contributions
- Dental and Vision coverage
- Life and Disability insurance (100% company paid options for more!)
- 401k match program
- Paid Time Off (PTO) and Paid Holidays
- Paid Volunteerism Time Off (VTO) to support your community
- Legal and Pet insurance options
- Free Roadside Assistance for your personal vehicle
- Tuition Assistance Program
- Ongoing professional training and development
- Employee incentive and recognition programs
- A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations
About Alpha Warranty Services:
Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.
Learn more about Alpha Warranty and our affiliated companies at www.alphawarranty.com, www.dealfi.com, and www.premiercomputing.com
U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION
Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex/gender, sexual orientation, gender identity, ancestry, physical or mental disability, medical condition, genetic information/characteristics, military or veteran status and other basis protected by federal, state or local law or ordinance or regulation. Reasonable accommodations will be provided to individuals with known disabilities in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Human Resources Department at 800-662-5519.
Salary : $17 - $19
