What are the responsibilities and job description for the TELLER I/CUSTOMER SERVICE REPRESENTATIVE position at Stockman Bank of Montana?
Position General Responsibilities:
Responsible for extensive customer contact that includes processing customer transactions and sales of additional Bank products while maintaining protection of Bank assets. This position is the front line with regard to New Accounts and Customer Service. It requires extensive product knowledge to support frequent customer contact in the development of new business through the servicing of requests, calling on existing customers, identification and calling on potential customers and representing the Bank in community activities.
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
Basic Qualifications:
1. High School diploma or equivalency.
2. Good interpersonal/team skills with ability to develop effective working relationships.
3. Strong commitment to providing exceptional customer service.
4. Previous personal/computer experience.
5. Ten key proficiency
Dimension of Job:
This position is responsible for extensive customer contact providing broad-based banking products. In addition to handling customer transactions, the Teller will make recommendations of additional products and referrals to the customers as well as leads to the Bank officer. The Teller is also responsible for following banking regulations and procedures while maintaining protection of the Bank assets. Must maintain extensive knowledge of products, services, marketing plans and regulations, will cross-sell other Bank services and relay customer comments to the Teller Supervisor while preparing and ensuring completion of paperwork relating to multiple customer sales and service. Customers will be served in a pleasant and professional manner. Must also have knowledge of products and prices of competitors.
Position Specific Responsibilities, Duties and Competencies
Teller:
Operational Functions:
- Perform basic paying and receiving functions including cashing checks, handling deposits, savings withdrawals, loan and escrow accounts.
- Balance currency and coin.
- Fill customer change order.
- Balance cash ins and outs.
- Process mail and night depository.
- Process cash advances.
- Issue Cashier Checks, Visa Travel Money cards and Visa gift cards.
- Take application and redeem US Savings Bonds.
- Buy and Sell Canadian currency.
- Prepare stop payment request.
- Balance ATM and stock ATM supplies.
- Balance coin counter.
- Balance in-bank statements as assigned.
- Buy and sell cash internally to and from vault supply.
- Balance vault cash: prepare income and outgoing shipments.
- Accurately and efficiently process all transactions/work through the Teller platform.
- Responsible to follow the maintenance schedule for assigned Image capturing machine.
- Responsible for proper item storage and the protection of customer information.
2. Security Cash Controls:
- Safeguard assigned cash/currency at all times: adhere to cash limits.
- Adhere to dual control procedure as defined by policy.
- Balance assigned cash currency as defined by policy.
- Process off-ages by end of next business day.
- Assist with all other areas of securing the Bank cash coin and negotiable instruments.
Customer Service Representative (CSR):
Administrative Functions:
- Greet and direct customers.
- Assist customers with general account information.
- Assist with answering incoming calls.
- Monitor and direct lobby traffic.
New Account/Sales/Service
- Maintain an extensive knowledge of deposits, loan and non-deposit services by studying product information, bulletins, regulations and updates. Attend periodic training sessions and stay abreast of new procedures, marketing techniques, rules and regulations.
- Sell multiple financial products and services to new and existing customers by assessing customer needs and determining which financial services can best satisfy those needs. Products include all deposit products and related service products.
- Spot sales opportunities and cross sell other Bank services as they arise. Refer business consistently.
- Open new accounts as needed
For full description, which includes physical mental demands please see attachment.