What are the responsibilities and job description for the Automotive Service Advisor position at Stocker Chevrolet, Inc.?
Join the Team at Stocker Subaru!
Stocker Subaru is looking for an energetic, customer-focused, and motivated Customer Service Advisor to join our growing service team. As the first point of contact for our customers, you will play a critical role in delivering an exceptional service experience while helping customers maintain and repair their vehicles.
Qualifications
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Proficiency with computers and basic office software.
- Positive attitude and commitment to outstanding customer service.
- Valid driver's license with a clean driving record.
What We Offer
- Competitive pay with performance incentives.
- Medical, dental, and vision benefits.
- Paid vacation and holidays.
- 401(k) with company match.
- Ongoing training and career development.
- Employee discounts on vehicles, parts, and service.
- Positive team-oriented work environment.
Why Stocker Subaru?
At Stocker Subaru, we are committed to providing a customer experience that exceeds expectations. We believe in teamwork, integrity, and taking care of both our customers and employees. If you enjoy helping people and want to build a rewarding career in the automotive industry, we'd love to meet you.
No automotive experience? No problem. We are willing to train the right customer-focused individual with a strong work ethic and a positive attitude."
Requirements:Responsibilities
- Greet customers promptly and professionally.
- Listen to customer concerns and accurately document vehicle needs.
- Schedule service appointments and manage repair orders.
- Communicate repair recommendations, estimates, and completion updates.
- Coordinate with technicians to ensure accurate and timely repairs.
- Follow up with customers throughout the repair process.
- Explain completed repairs and maintenance recommendations at vehicle pickup.
- Maintain high levels of customer satisfaction and professionalism.
- Assist with loaner vehicles, shuttle arrangements, and customer accommodations when needed.