What are the responsibilities and job description for the Senior IT Service Desk Agent position at Stockell Consulting?
**Job Description:**
We are seeking a Senior IT Service Desk Agent to join our team at Stockell Consulting. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.
The ideal candidate will have a strong background in IT support, with experience in supporting clients, servers, and communication equipment. You will be required to work closely with our central IT services team to ensure seamless delivery of IT services.
In this role, you will be expected to:
- Provide expert-level technical support to clients, including troubleshooting and resolving complex IT issues.
- Collaborate with the central IT services team to design, operate, and maintain our IT infrastructure.
- Develop and maintain relationships with business stakeholders to ensure alignment with IT strategy.
- Stay up-to-date with the latest IT trends and technologies, and make recommendations for process improvements.
To succeed in this role, you will need:
- A college or university degree in a related field, or equivalent experience.
- Previous experience in IT support (preferably in a similar role).
- Strong communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
