What are the responsibilities and job description for the Trade Consultant position at Stock & Trade Design Co.?
TRADE CONSULTANT
Full-Time
REQUIRED
- Strong computer skills
- Strong attention to detail
- Strong math skills
- Previous retail experience
- Holidays and weekends
- FT must have open availability
PREFERRED
- Past experience in the high-end interior design or home furnishings industry
- Past experience handling multiple accounts
SKILLS
- Positive & professional attitude
- People & relationship driven
- Strategic & mental agility
- Highly-organized and collaborative individual with a closer mentality
- Excellent understanding of high-level customer service and verbal & written communication skills
- Proficiency with Mac Operating System, IOS devices, Microsoft Office & Google Applications
- Ability to remain fluid & flexible in a fast-paced environment
- Easily manages competing priorities
DUTIES
- Warmly & authentically welcome guests into the showroom
- Exhibit a positive attitude with customers and team at all times
- Represent the Stock & Trade Design Co. brand through high-level communication, personal appearance & professionalism
- Treat all coworkers in a professional and courteous manner
- Answer customers questions on sales floor, including, but not limited to Trade clients
- Actively seek out customers in-store & approach as the situation dictates
- Work closely with the Gallery Leader to strategize growing the Trade business in your market, as well as the Realtor Services Program
- Weekly outreach to potential Trade Services businesses
- Weekly outreach to Realtors & Real Estate Agencies to increase Realtor Client Service sales and design projects
- Stay knowledgeable and up-to-date on current home furnishing & design trends
- Create & process invoices, purchase orders and transfers via the POS system with accuracy per company policies & procedures
- Ensure high level of customer satisfaction through excellent service & follow-up after the sale
- Regularly contact past Trade customers who are waiting on product to provide up to date information on backorders & ETA’s
- Monitor and track Trade orders as well as commission checks & Trade points
- Qualify and educate potential design and trade clientele through consultations, site visits, assisting with design development, internal coordination of services and product installations
- Provide complete individualized design solutions based on identified customer needs and budgets to close the sale.
- Open new Trade accounts by researching, networking and seeking out designers, architects, etc., who are not part of our Trade program
- Meet or exceed all monthly goals or quotas, as assigned by the store leader or corporate office
- Attend product knowledge training classes, as assigned
- Comply with inventory control procedures
- Participates in cycle counts & physical inventories
- Assists in opening decorative accessories & pricing in downtime
- Ability to stand & maneuver on concrete sales floor for long durations (rest periods provided)
- Participates in opening & closing of the galleries: sweep, windex, vacuum, straighten sales floor, dust
- Participate & support any policy changes, procedure changes, new systems or work rules the company implements
- Other duties as assigned
The physical & mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Expected hours: No more than 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person