Client Account Manager (IT Industry)

• IT Industry
• Full-time employment

Overview
We are seeking a results-driven Client Account Manager to join a local IT organization. This pivotal role involves managing client relationships, driving business growth, and ensuring client satisfaction across various sectors. The ideal candidate will possess strong negotiation skills, a solid understanding of B2B sales, and experience in technology sales or account management. As a Client Account Manager, you will serve as the primary point of contact for clients, develop strategic solutions, and foster long-term partnerships to support our company's expansion goals. Excellent communication, leadership, and analysis skills are essential for success in this role.

Duties

• Develop and maintain strong relationships with existing clients while identifying new business opportunities through proactive outreach and warm calling.
• Lead negotiations to secure contracts, renewals, and upselling opportunities that align with client needs and company objectives.
• Utilize CRM tools such as Salesforce to track client interactions, sales pipelines, and account activities efficiently.
• Provide technical sales support by understanding client requirements and presenting tailored solutions involving technology products or services.
• Conduct regular analysis of client accounts to identify growth opportunities, potential risks, and areas for improvement.
• Lead cross-functional teams during project implementation to ensure seamless delivery of solutions and high customer satisfaction.
• Prepare detailed reports on sales performance, market trends, and competitive insights for senior management.

Requirements

• 7 years of proven experience in negotiation, business development, B2B sales, or account management within a technology or related industry.
• Strong understanding of sales processes including warm calling, lead generation, pipeline management, and closing strategies.
• Familiarity with Salesforce or similar CRM platforms for managing customer data and sales activities.
• Excellent communication skills with the ability to articulate complex technical solutions clearly to diverse audiences.
• Demonstrated leadership capabilities with experience guiding teams or projects toward successful outcomes.
• Analytical mindset with strong problem-solving skills to interpret data and develop strategic plans.
• Experience in marketing strategies related to client engagement and retention is preferred.
• Ability to work independently as well as collaboratively within a team environment. This position offers an exciting opportunity for a motivated professional eager to contribute to a growing organization while advancing their career in client relationship management and strategic sales initiatives.

#ILL2

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• What types of customer accounts have you been responsible for in the past 10 years?

Education:

• Bachelor's (Preferred)

Experience:

• B2B sales: 5 years (Preferred)
• Customer relationship management: 5 years (Preferred)
• Customer retention: 5 years (Preferred)
• Public speaking: 5 years (Preferred)
• Customer Account Management: 7 years (Preferred)
• Presentation creation: 7 years (Preferred)
• Managed Service Provider: 7 years (Preferred)
• consultative selling : 7 years (Preferred)

Ability to Commute:

• Boston, MA 02117 (Required)

Work Location: In person

Salary : $70,000 - $100,000