What are the responsibilities and job description for the Customer Service Administrator position at STIER SUPPLY COMPANY?
Stier Supply Company, a 80 year-old family-run business, is on a mission to be the #1 Millwork Services company in the Southeast. is looking for a reliable and detail-oriented Customer Service Administrator to join our Pro-Sales Division. This role provides essential administrative support to Lumber and Building Materials Sales Representatives and helps ensure a smooth experience for our customers and internal teams.
This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working with both people and processes, and wants to contribute to a growing, team-oriented company.
Why Work with Stier Supply Company?
- Join a team that values honest work, teamwork, and safety
- Competitive WEEKLY PAY, steady local work, and opportunities for growth
- Safety first a culture
- Life, dental, vision, and health insurance packages
- 401(k) with company match
- Paid vacation and holidays
What You Will Do
- Process and manage customer orders from entry through delivery, ensuring accuracy and completion
- Create and maintain sales, purchase, and special orders in the system
- Review vendor acknowledgments for accuracy (pricing, quantities, specifications, lead times)
- Coordinate delivery scheduling with sales, warehouse, and logistics teams
- Communicate order status, updates, and delivery details with customers and the sales team
- Monitor open orders and proactively follow up on delays, back orders, or missing items
- Work directly with vendors to place orders, confirm lead times, and resolve issues
- Assist with resolving order discrepancies, damages, and customer concerns
- Maintain accurate job notes, order details, and supporting documentation
- Support the sales team with pricing, product availability, quotes, and order status requests
- Coordinate stock transfers and assist with inventory-related needs as required
- Facilitate communication between sales, operations, warehouse, and customer service teams
- Assist with customer inquiries and help prepare product recommendations
- Maintain working knowledge of products, industry trends, and competitor offerings
- Track key sales metrics and share customer feedback with the team
- Contribute to a positive customer experience through proactive support and issue resolution
What You Bring
- Strong organizational and communication skills
- Ability to multitask and adapt quickly to shifting priorities
- Familiarity with building materials or window and door products is a plus
- A team-first mindset and willingness to jump in wherever needed
- Previous experience in an administrative or sales support role preferred