What are the responsibilities and job description for the Customer Service Specialist - Manufacturing position at Stevanato Group?
Stevanato is hiring a Customer Service Specialist at our plant in Fishers!
This is a fully onsite position M-F.
Mission:
Provides commercial functions of the areas in scope with accurate services and support to ensure high service level with accurate, fast, lean and problem solving customer management in terms of sales orders processing, time-to-answer monitoring, analysis and reports, working alongside other business function accordingly with the defined worldwide strategy in order to achieve the operative targets as well as foster the customer satisfaction, according with the approved worldwide strategy
Customer Service Management
- Elaborates sales order fulfilment management, tracks and monitors the related documents, commercial offers and contracts during the different phases in order to ensure the on time delivery, by elaborating analysis and reports able to highlight critical issues (such as: remnants, gap closing, payments, etc.) and delivering the corrective action execution, working closely with functions involved in the process and Customer Services team both local and at corporate level.
Sales Service Management
- Executes and monitors the day-by-day sales operations activities such as the commercial data system updates, and supports business teams in the planning, tracking and carrying out customer’s visit aimed at enhancing a profitable dealing with the customers.
- Elaborates orders from data input to order confirmation and closing (after sales and return orders included), working closely with Sales team and providing support to Administration, Finance and Control team providing the necessary documentation to customers (such as: invoicing, letters of credit, credit notes, agency commissions, etc.), with the aim of ensuring a consistent process fulfilment.
Relationship Management
- Interacts and communicates regularly and effectively with the team and functions involved aimed at fostering the knowledge sharing approach and circulation of information across the company, both at local and corporate level.
- Builds strong relationships and collaborates with all internal functional team as well as customers and partners enabling consistent and continuous commitment according to commercial strategy and assigned goals.
Requirements:
- 2 years of experience in customer service within manufacturing
- Order entry and support experience
- Experience supporting sales teams
- CRM experience
Why work with us?
- Brand new facility located in the Fishers Life Sciences and Innovation Park
- Cafeteria onsite serving breakfast, lunch, and snacks - employees get a daily meal stipend
- 100% employer paid Dental and Vision benefits
- Modern space with brand new technology, climate-controlled production floor
- Opportunity for growth, development, and advancement
- 3 weeks of PTO, 10 paid holidays, 8 sick days