What are the responsibilities and job description for the Client Success Manager position at Sterling Search Partners?
Sterling Search Partners is partnering with a local company to find a Client Success Manager to add to their team. This role is the strategic partner, operational guide, and frontline problem-solver for a portfolio of the company's clients.
Responsibilities
- Drive measurable client outcomes.
- Monitor client data using company analytics and AI dashboards.
- Identify trends, opportunities, risks, and revenue-impacting issues.
- Use company's proprietary AI recommendations to guide next steps and improve outcomes.
- Quantify and communicate ROI to client leadership.
- Lead strategic conversations.
- Meet regularly with CEOs, CFOs, RCM leaders, and physician stakeholders.
- Translate complex analytics into clear business decisions.
- Partner with executives to set goals and track performance.
- Support Coding RCM Teams.
- Work with coders on workflow optimization, rule performance, and best practices.
- Identify silent revenue failures, preventable denials, and productivity gaps.
- Ensure encounters are flowing cleanly and coding logic aligns with STAR principles.
- Recognize early-warning signals through encounter alerts and data anomalies.
- Proactively intervene before the client experiences a disruption.
- Escalate issues cross-functionally when needed — with clear ownership and follow-through.
- Build long-term client partnerships.
- Deliver quarterly business reviews with data-backed recommendations.
- Identify expansion opportunities aligned to the client’s goals.
- Ensure high NRR and renewal outcomes.
Qualifications
- Experience in healthcare software or revenue cycle operations.
- Comfort working with data (no need to be a data scientist).
- Curiosity about AI and willingness to learn.
- Strong follow-through, organization, and personal accountability.
- Natural relationship-building skills.
- Working Genius alignment: Tenacity and no frustration with Enablement or Galvanizing.
Required Skills
- Fast learner, fast starter.
- Experience in revenue cycle, big plus.
- Ability to talk to CFO and the bottom level of coders.
Preferred Skills
- Experience inside of healthcare, big plus.
- Ability to solve problems across departments.
- Strong detail orientation.
Salary : $75,000 - $130,000