Junior Account Manager (Physician Success) – Birmingham, AL

Primrose Health is a fast-growing medical practice management company helping independent physician offices thrive. We support practices with operations, technology, and revenue cycle management (RCM)—so physicians can focus on patient care.

We’re hiring a Junior Account Manager to support a portfolio of physician practices with a high-touch, relationship-driven service experience. RCM experience is optional—we’ll train you. What’s not optional: you must enjoy constant one-on-one communication and be energized by a busy, collaborative environment.

If you don’t like being on the phone with customers and physicians every day, this role will not be a fit.

• Build trusted relationships with physicians and practice staff through frequent phone calls (and text/email)
• Handle day-to-day questions, requests, and issue resolution with urgency and professionalism
• Learn our RCM workflows quickly and help coordinate solutions with internal billing/ops teams
• Review basic performance metrics and reports (we’ll teach you what to look for) and communicate takeaways clearly
• Track open items, follow up consistently, and keep accounts organized in a fast-moving queue of priorities
• Escalate complex issues appropriately while keeping the client informed throughout

• Hands-on training in RCM / medical billing operations
• Mentorship from experienced Account Managers with a clear path to grow into a full Account Manager role
• Strong experience working directly with physician clients (high visibility, real responsibility)
• Exposure to modern workflows and technology—including our AI-enabled solutions supporting practice operations

Required:

• ~2 years experience in a customer-facing role (account support, customer success, client services, operations, banking, consulting, etc.)
• Strong academic background and analytical mindset (you like data, patterns, and problem-solving)
• Excellent communication skills—especially comfortable on the phone
• Organized, responsive, and able to move fast without dropping details
• Coachable and eager to learn—able to ramp quickly with training

Nice to have (not required):

• Healthcare experience, physician office exposure, or any RCM/billing familiarity

This is not a “quiet” back-office role. It’s a high-interaction, high-urgency position where you’ll talk to physicians regularly and work closely with teammates every day.

To apply: Submit your application on LinkedIn (a short note on why you enjoy phone-based client work helps you stand out).