Customer Experience Representative

Title: Customer Experience Representative

Job Type : Hybrid

Hire Type: Contract, 6 Months

Target Pay Rate: $22.00/hour

Schedule: Monday–Friday, 9:00 AM–5:30 PM

Location: Metuchen, NJ 08840

Must Have Skill Set:

Strong customer service and communication skills

Ability to interact with customers in a professional manner

Basic computer proficiency, including Microsoft Office

Strong organizational and teamwork skills

Ability to work effectively in a fast-paced, collaborative environment

Able to manage deadlines and time-sensitive tasks with accuracy

Strong written and verbal communication skills

High energy, strong work ethic, and adaptability in a growing organization

Overview:

We are seeking a Customer Experience Representative for a 6-month contract opportunity. This role is ideal for someone who enjoys helping customers, communicating across teams, and working in a fast-paced environment. The Customer Experience Representative will support day-to-day customer interactions, maintain professionalism in all communications, and help ensure a positive customer experience while balancing multiple priorities and deadlines.

Job Duties:

Interact with customers in a professional and courteous manner

Respond to customer inquiries and provide support as needed

Maintain accurate communication and follow-up with internal and external contacts

Support customer experience processes and administrative activities

Use Microsoft Office and other basic computer systems to complete daily tasks

Collaborate with team members to ensure efficient workflow and service delivery

Prioritize tasks and manage responsibilities in a deadline-driven environment

Maintain a high level of organization and attention to detail

Adapt to changing priorities and support a growing, fast-paced team environment

Qualifications:

High School Diploma, GED, or equivalent experience required

0–1 years of prior relevant experience

Excellent customer service and interpersonal skills

Strong written and verbal communication skills

Basic computer skills, including Microsoft Office

Good organizational, time management, and teamwork abilities

Ability to work under pressure and meet deadlines

Professional demeanor and strong work ethic

Ability to thrive in a rapidly changing environment

EEO Statement:

Sterling Engineering is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics under applicable law.