What are the responsibilities and job description for the IT Support Technician position at Sterling Engineering Inc.?
Title: IT Support SpecialistLocation: Lemont, IL I 100% onsiteHire Type: 6 Month Contract with Full benefits!Salary: $20-$24/hr.Benefits: As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.The IT Support Specialist will provide Tier-1 technical support for users including account setup, access troubleshooting, computer support, and documentation. This role supports a wide range of IT service needs and works closely with internal teams to ensure efficient onboarding, communication, and issue resolution.Job Duties:Assist users with account signup, renewal, and reactivation processes.Provide technical support for macOS and Windows operating systems.Maintain macOS computer enrollments in Apple Business Manager and JAMF Pro.Manage user access to projects, groups, mailing lists, and Slack.Troubleshoot multi-factor authentication setup issues.Improve existing helpdesk service processes where applicable.Serve as Tier-1 point of contact, triaging tickets and routing to appropriate SMEs.Create documentation such as getting-started guides for accounts, access, and IT services.Onboard new users to systems and resources.Support user communication activities as needed.Update and track customer-reported issues from submission to resolution.Fulfill IT service catalog requests from customers.Qualifications:2 years in a technical support role providing Tier-1 or Tier-2 support.Bachelor’s degree in Computer Science, Information Technology, or related field.Excellent interpersonal skills and ability to work with diverse users.Strong verbal and written communication skills.Strong testing and troubleshooting abilities to identify process bottlenecks.Self-starter with strong teamwork skills.Experience with ticketing systems (e.g., ServiceNow).Some experience with UNIX/Linux environments.Some shell scripting or coding experience.Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin
Salary : $20 - $24