What are the responsibilities and job description for the Dispatcher position at Stepp's Towing?
About Us
Stepp’s Towing & Heavy Transport, a family-owned business since 1960, proudly serves the greater Tampa Bay and Orlando areas. We specialize in light-, medium-, and heavy-duty towing, heavy transport, and auto salvage. Our team is committed to excellence, safety, and supporting our community.
Stepp's Towing and Heavy Transport is looking for a Dispatcher. The Dispatcher’s key role is to coordinate the logistics of all mobile units and communicate directives and other pertinent information to the Drivers while being the liaison between the customer and their assigned driver(s). Duties and responsibilities can vary depending on staffing levels and call volume of the specific division (Heavy-Duty Towing). This is a full-time, hourly position with one of the most successful privately held towing and heavy transport companies in the country.
THIS IS NOT A REMOTE POSITION. Please do not apply if you're looking for a remote position, unable to work the hours as described, or unable to pass a drug test and background check.
Essential Functions:
- Assess situations and prioritize calls.
- Proactively address problems and suggest solutions.
- Dispatch calls to Drivers in the most cost- and time-effective methods possible.
- Inform mobile units about orders and current traffic conditions.
- Oversee the route of Drivers and track delivery status.
- Coordinate schedules most effectively.
- Audit and lock all calls.
- Provide reports to the Supervisors.
- Communicate with Drivers via One To One Connect.
- Receive and answer emergency and non-emergency calls as needed.
- Perform duties of the Dispatcher Assistant and/or Call Taker in their absence.
Key Behaviors:
- Passionate and motivated to grow / challenges are eagerly accepted.
- Proactively develop customer relationships and provide solutions by making efforts to listen and understand the customer (both internal and external).
- Maintain a high-quality professional appearance.
- Strive for continuous improvement by using new tools and processes.
- Treat co-workers with respect.
- Promote opportunities within and through referrals.
Required Skills:
- 2 years of experience as a Dispatcher or similar position.
- Experience in Towbook is a plus
- Experience in data entry and customer service.
- Hands-on experience working in stressful and/or emergency.
- Outstanding organizational and time-management skills.
- Critical thinker
- Problem-solving skills.
- Team player.
- Great interpersonal and communication skills, both written and verbal.
- High School diploma.
- Strong computer skills.
Schedule:
- Multiple shifts available.
Pay:
- $19 to $22/hour
Benefits:
- Paid Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
- 75% Medical, Dental, and Vision Benefits Offered- plus Free Term Life Insurance
- Paid Time Off with accruals starting on day 1 and available at 90 days.
- 401K Match up to 4%
- 1,500 Driver Referral Bonus
- Pay Increases
- Career Development
- Accident Insurance
- Cancer and Critical Illness Insurance
- Short Term Disability
- Long Term Disability
- Hospital Confinement
- Indemnity Insurance
Drug Free Workplace.
Background check required.
Stepp’s Towing and Heavy Transport is an Equal Opportunity Employer.
Military Veterans are Encouraged to Apply.
Salary : $19 - $22