Information Technology Support Technician

Role: Lab IT Support Specialist

Duration: 6 Months (Contract#W2 Only)

Location: Cambridge, MA(Onsite)

Overview:

This role supports and maintains IT systems in a laboratory environment. You’ll install and manage Windows-based computers connected to lab instruments, troubleshoot technical issues, and ensure all systems follow company policies and security requirements.

Key Responsibilities :

• Set up and support lab IT systems and benchtop computers connected to scientific instruments.
• Maintain Windows PCs, operating systems, hardware, printers, and core applications.
• Ensure all lab computers stay connected, secure, and up to date.
• Handle equipment onboarding, relocation, and retirement.
• Manage user permissions, security policies, and group policies on Windows platforms.
• Troubleshoot and repair IT and instrument-related issues; escalate when needed.
• Keep accurate inventory of lab equipment, computers, software, and tools.
• Follow documented procedures and best practices.
• Participate in team meetings and submit weekly reports.
• Serve as a point of contact for software and hardware questions.
• Ensure compliance with client corporate policies.

Critical Skills

• Strong customer service and ability to understand user requests.
• Strong problem-solving skills for complex technical issues.
• Good verbal and written communication.
• Ability to manage multiple tasks and projects on time.

Basic Qualifications

• Associate degree in Computer Science or
• 1 year of technical experience with Windows systems, Microsoft Office, networking, remote access, or backups.

Preferred Qualifications

• Experience with scientific instruments.
• Experience in a life sciences or laboratory environment.

Physical Requirements

• Occasionally move around labs; remain seated for parts of the day.
• Regular bending, stretching, and equipment handling.
• Lift up to 25 lbs regularly; up to 100 lbs occasionally.
• Must have clear close-range and distance vision for instrument work.
• Use computers and office equipment as needed.

Must-Have Skills

• ServiceNow
• Windows 11 upgrade experience

Nice-to-Have Skills

• Group Policy
• Active Directory

Additional Notes

• Open to junior candidates.
• Pharma or life sciences IT background strongly preferred (e.g., AstraZeneca, Moderna, hospital IT).

Kindly share resume at gaurav@stellarconsulting.com or call me at 678-935-7045 to discuss more!