What are the responsibilities and job description for the Senior Information Technology Support position at Huxley?
Senior IT Support | SaaS | $100,000 | Boston, MA
About the Company:
Our client is a leading enterprise technology firm delivering innovative cloud-based solutions that help organizations manage and secure their data. They offer a collaborative, fast-paced environment with strong growth opportunities and excellent benefits.
Role Overview:
We’re seeking a Senior IT Specialist to lead technical support operations, manage desktop infrastructure, and oversee IT projects. This is a hands-on role requiring strong technical expertise and leadership skills.
Key Responsibilities
- Lead and mentor the on-site IT support team.
- Manage IT projects including software deployments and hardware upgrades.
- Oversee inventory and procurement processes.
- Configure and support SaaS applications (Okta, Jamf Pro, Intune, Automox, Zoom, Office365).
- Act as escalation point for complex technical issues.
Requirements
- Bachelor’s degree or equivalent experience.
- 6 years in IT support roles.
- Strong knowledge of networking, OS troubleshooting, and tools like Okta, Office365, Jamf Pro, Intune.
- Project management experience and excellent communication skills.
Benefits
- Flexible hybrid work model.
- Comprehensive health, dental, and vision coverage.
- 401(k) with company contributions.
- Generous PTO and paid holidays.
- Professional development and training opportunities.
s.obrien@huxley.com | (857) 317-5044 | DM
Salary : $80,000 - $100,000
