Customer Service Representative

Details:

Job Description

Stefanini Group is hiring!

Stefanini is looking for an Estimator I in Springdale, AR 72764

For quick Apply, please reach out to Ashish Gupta, call 248 582 6546/ email: ashish.gupta@stefanini.com

Job Title: Estimator I

Location: 600 Kawneer Dr, Springdale, AR 72764

Number of Positions: 2

Schedule: Monday - Friday

Hours Per Week: 40.00

Hours Per Day: 8.00

Days Per Week: 5.00

• Job Summary
• Client is currently in search of an Estimator I to join our Kawneer team based in Springdale, AR. This is a temporary position requiring a 12-month commitment, with the potential for hire upon successful completion.
• At Client, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.
• Job Summary:
• As an Estimator I at Kawneer, you will be an integral part of our team, responsible for accurately reviewing and entering customer requests for pricing into our system. Your role will be central to maintaining effective communication with customers, overseeing order pursuit activities, and engaging in project negotiations. Your keen attention to detail and strong analytical skills will ensure that quotes are returned to customers accurately and on time, helping the Order Pursuit Team meet revenue targets.
  
  

In This Role, You Will:

• Prepare material proposals and material take-offs for Kawneer products from customer supplied lists, customer elevations and architectural plans/specifications.
• Work safely in a manner that protects and promotes the health and well-being of the individual, the environment, and the organization.
• Interact and work with customers and sales representatives on quote follow-up, order changes, product related issues and customer claims.
• Provide required levels of service to customers where Kawneer is the preferred supplier.
• Coordinate and collaborate with employees and other internal resources on complex projects.
• Develop knowledge of and regularly use Kawneer product portfolio and price book.
• Be a point-of-contact on phone inquiries with expectation of 100% "live call" response and customer assistance.
• Work with customers and sales to formulate successful order pursuit strategies.
  
  

Job Requirements

Details:

Essential Skills Needed:

• Excellent communication (verbal and written) and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong time management and organizational skills.
• Proficiency in Microsoft Office Suite.
• Excellent ability to follow written and verbal instructions.
• Ability to function in an environment with tight deadlines.
• Experience with KaluCAD and JD Edwards is a plus.
• Strong problem-solving skills and the ability to think critically and creatively.
  
  

Also Note:

• 0% travel required.
  
  

Work Setting & Location:

• This position will operate in person in a professional office environment in Springdale, AR.
  
  

Schedule:

• Monday - Friday
  
  

Education:

You have: (required)

• High School diploma or GED equivalent from an accredited educational institution.
• 1 year of experience in customer service role.
  
  

Exceptional Candidates also have: (preferred)

• Construction industry background or knowledge of architectural systems products.
• 2 or more years of experience in the Construction Industry.
• 2- or 4-year degree in Construction Management from an accredited institution.
  
  

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.