Sr. Business Representative

Job Description

Job Title: Senior Business Representative
Job Code: CSOCRRP3 (ADP) / 774 (SF)
Classification: Non-Exempt
Date: March 2025

1. GENERAL DESCRIPTION
   The Senior Business Representative serves as a key liaison between customers and internal teams, providing strategic and operational support to optimize client service and ensure seamless execution of business processes. This role requires a proactive problem-solver with a strong understanding of client operations, capable of handling complex issues, improving processes, and mentoring junior team members. Our mission is to deliver exceptional service and innovative solutions to our clients.


2. ESSENTIAL JOB FUNCTIONS

1. Client Relationship & Account Management

1. Act as a primary point of contact for client accounts, ensuring timely communication and issue resolution.

1. Identify opportunities for process improvements, cost efficiencies, and enhanced client satisfaction.

1. Provide consultative support to clients by analyzing business trends, performance metrics, and operational risks.

1. Escalate critical issues and coordinate resolutions across multiple internal departments.

1. Operational & Tactical Support

1. Oversee daily tactical business requirements, ensuring seamless execution of client deliverables.

1. Manage order flow, backlog, inventory levels, and forecasting with high accuracy to support business objectives.

1. Ensure client pricing models, invoicing accuracy, and contractual obligations are met.

1. Lead coordination of new service launches, process transitions, and operational rollouts.

1. Process Improvement & Data Analytics

1. Lead initiatives to optimize workflows, improve efficiency, and enhance customer experience.

1. Analyze Key Performance Indicators (KPIs) and generate insights to drive data-driven decision-making.

1. Utilize SAP ERP and other business intelligence tools to track and improve operational performance.

1. Develop and deliver reports and presentations for internal and external stakeholders.

1. Leadership & Mentorship

1. Serve as a mentor and provide training for other Business Representatives.

1. Contribute to team development by sharing best practices and fostering a culture of continuous improvement.

1. Assist management in identifying and developing high-potential accounts for business growth.

1. Cross-Functional Collaboration

1. Work closely with finance, logistics, and operations teams to ensure client requirements are met.

1. Lead or participate in cross-functional projects, including forecasting, new client onboarding, and supply chain optimization.

1. Develop strategic recommendations for improving customer engagement and retention.

III. NON-ESSENTIAL JOB FUNCTIONS

• Other duties as assigned.