Receptionist

We are seeking a friendly, organized, and detail-oriented receptionist to be the first point of contact for our company. The ideal candidate will provide excellent customer service, manage front desk operations, and support administrative tasks to ensure a smooth and welcoming environment for visitors and employees alike. Learn more at www.steelobrien.com.

Primary Functions:

• Greet and welcome guests in a professional and courteous manner.
• Answer, screen, and forward incoming phone calls to the appropriate departments.
• Manage and maintain the reception area, ensuring it is tidy and presentable.
• Handle incoming and outgoing mail, packages, and deliveries.
• Schedule and coordinate appointments, meetings, and conference room bookings.
• Assist with general administrative support such as data entry, filing, and document preparation.
• Maintain office supplies inventory and place orders as needed.
• Provide information to clients and visitors regarding company policies, services, or contacts.
• Support HR or administrative departments with onboarding and other clerical duties as required.

Primary Competencies:

• Professional written and verbal communication skills for interacting with customers and internal departments.
• Attention to detail to ensure payments, credits, and adjustments are posted correctly.
• Proficiency in Microsoft Excel for managing customer accounts, generating reports, and analyzing AR-related data.
• Proficiency in MS Office and ERP systems to handle invoices, payments, customer data, and generating financial reports.
• Time management skills to manage a high volume of daily tasks, including ACH deposits, check posting, and AR inbox management.
• Problem-solving skills to address discrepancies, customer issues, and payment-related challenges promptly.
• Organizational skills to track multiple customer transactions and communications efficiently.

Qualifications:

• High school diploma or equivalent (Associate’s degree preferred).
• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional attitude and appearance.
• Ability to handle sensitive information with discretion.
• Willingness to learn and adapt to changes in processes and policies and proactively ask for clarification when needed.

• Physical demands of the role include:
  • Extended periods of sitting and working with computer equipment.
  • Occasional lifting of up to 10 lbs.

Culture:

• Foster a collaborative and positive work environment, ensuring clear and respectful communication across all levels of the organization
• Actively drive change by encouraging and implementing cross-functional improvements that enhance operational efficiency and product quality
• Respectfully listen to concerns and ideas brought to your attention
• Respect confidentiality
• Embody our values of Integrity, Trust, Creativity and Courage, Teamwork, and Excellence

Working Conditions:

• Fast-paced manufacturing environment.
• Requires standing, walking, and lifting for extended periods.
• May involve exposure to noise and varying temperatures.
• Occasional lifting up to 50 lbs.

Attendance Requirements:

Regular and consistent attendance is mandatory to ensure smooth operations

Accommodations: Essential functions of this position may include but are not limited to lifting, reaching, bending, stooping, twisting, kneeling, crouching, carrying objects, ascending/descending stairs and commuting to work location.

Payrange: $18-20 per hour

Sign on Bonus of $500!