Program Manager

Position Overview

Steel & O’Brien, a leading manufacturer of stainless steel flow control components, is rapidly expanding into the Data Center Cooling (DCC) market by supporting liquid cooling equipment and infrastructure for hyperscale and colocation facilities. The Program Manager will be responsible for managing multiple customer programs throughout the full lifecycle — from opportunity discovery and quoting, through design and validation, to production start-up. This individual will serve as the primary liaison between the customer and internal teams, ensuring requirements are clearly defined, expectations are met, and programs are delivered on time and within scope. Success in this role requires exceptional organizational skills, cross-functional coordination, and a customer-first mindset.

Primary Job Duties

• Program Leadership
  • Own the customer program lifecycle from opportunity identification to production launch.
  • Serve as the primary point of contact for assigned customer programs.
  • Translate customer requirements into internal project deliverables and timelines.
• Cross-Functional Coordination
  • Collaborate closely with Commercial, Engineering, Operations, Supply Chain, and Quality teams to align on program requirements and execution.
  • Facilitate regular program reviews and ensure all stakeholders are updated on status, risks, and required actions.
  • Coordinate resources to resolve issues and maintain program momentum.
• Customer Engagement
  • Maintain strong, proactive communication with customers to manage expectations and build trust.
  • Provide timely updates on program progress, milestones, and risk mitigation.
  • Support business development teams during the discovery and quoting phases with program-related insights.
• Execution & Delivery
  • Develop and track detailed project plans with clear deliverables, owners, and deadlines.
  • Ensure programs meet quality, cost, and delivery targets.
  • Lead problem-solving efforts when challenges arise, escalating issues as needed.

Primary Competencies

• Strong ability to coordinate cross-functional teams and influence without direct authority.
• Excellent communication, presentation, and customer-facing skills.
• Comfortable working in a fast-paced, evolving market segment (DCC/technology-focused).

Culture:

• Actively work to create strong communication and a healthy working environment
• Communicate in a positive, clear and respectful manner with all
• Respectfully listen to concerns and ideas brought to your attention
• Support and participate in company functions
• Respect confidentiality
• Continuous improvement and customer-first thinking in everything we do.
• Embody our values of Integrity, Trust, Creativity and Courage, Teamwork, and Excellence

Qualifications

• Bachelor’s degree in Engineering, Business, Operations, or related field.
• 3–5 years of program or project management experience, ideally in industrial manufacturing or engineering-driven industries.
• Ability to travel up to 50% by air, car and overnight.
• Demonstrated success managing multiple projects in parallel.
• Familiarity with manufacturing processes, supply chain, and quality systems preferred.
• PMP or other project management certification a plus.
• Must be able to:
  • Navigate safely in a manufacturing environment.
  • Use phone, computer, and office equipment effectively

Accommodations: If you need a reasonable accommodation under the ADA or other state or federal law to perform the essential job functions as listed above, you may request an accommodation in the interview process.

Salary: $100-125k

Sign-on Bonus!