What are the responsibilities and job description for the Reservation & Customer Service Representatives - Mashpee Reservation Office position at Steamship Authority?
Reservation & Customer Service Representatives - Mashpee Reservation Office
The Steamship Authority is currently accepting applications to fill Reservation & Customer Service Representative positions available at the Steamship Authority's Mashpee Reservation Office. These are union positions with SEIU Local 888 and are full-time (40 hours a week), temporary , hourly positions with a starting rate of pay of $20.40 per hour. After 90 days are worked, pay increases to $25.49 per hour. Health, vision, and dental insurance are also available after obtaining permanent status. This position is responsible for providing high-quality customer service by handling incoming calls, assisting with reservations, and supporting general customer inquiries. A 90-day probationary period applies.
Key Responsibilities:
* Answer incoming telephone calls and assist customers with:
Making, modifying or canceling vehicle reservations
Booking high-speed passenger reservations.
* Process reservations accurately using the reservation system.
* Provide general information including:
Vehicle space availability
Schedule details and related inquiries.
* Troubleshoot customer concerns related to website use.
* Perform data entry and record processing.
* Assist with training new employees.
* Perform additional duties as assigned.
Required Qualifications and Skills:
* Strong telephone communication skills, including clear spoken English.
* Excellent customer service and interpersonal skills.
* Basic proficiency in PC computer applications.
* Familiarity with internet use, web browsers, and mobile platforms (iOS and Android).
* Strong organizational skills and attention to detail.
* Willingness to learn and demonstrate initiative.
* Reliable transportation and strong attendance record.
* Availability to work weekends, holidays, and occasional evenings.
Preferred (not not required):
* Multilingual abilities, especially Brazilian Portuguese, Spanish, or Portuguese.
Work Environment & Physical Requirements:
This is an office-based position requiring:
* Prolonged periods of sitting at a desk.
* Ability to lift up to 10 lbs.
* Ability to move freely within the workspace.
* Ability to work 8hr shifts as scheduled.
Location:
Mashpee Reservation office.
Employment requirements: pass a pre-employment drug test; pass a background check.
Interested parties may obtain an application or submit a letter of interest and resume to HR@steamshipauthority.com.
Human Resources Office
Steamship Authority
228 Palmer Avenue
Falmouth, MA 02540
EOE
Pay: $20.40 - $25.49 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $25