What are the responsibilities and job description for the Hotel Front Desk Associate position at Staybridge Suites?
The Hotel Front Desk Associate is the first point of contact for guests, ensuring a warm welcome and smooth check-in experience. This role requires managing front desk operations efficiently within a medium-sized team of 6-10 members and involves working rotating shifts, including weekends. The position offers opportunities for growth, including advancement to supervisory roles.
Responsibilities
- Greet and welcome guests promptly and professionally
- Manage front desk activities and maintain a tidy reception area
- Answer and direct incoming calls and emails
- Assist with scheduling appointments and managing visitor logs
- Report daily activities and issues directly to management
- Handle guest inquiries and provide information about hotel services
- Support administrative tasks as needed
Preferred Qualifications
- Entry-level experience in customer service
- Strong customer service skills
Salary : $13