Guest Service Agent **Full-Time

Full-Time FRONT DESK POSITIONS AVAILABLE!!!

7-3 and 3-11 - flexibility for both shifts and weekend and holiday availability is a must! There is no guarantee for shifts as they vary weekly. Scheduling is based on business needs, occupancy, and performance.

At Staybridge Suites®, we want our guests to feel like part of the family, which means we need you to:

• Be down-to-earth by being straightforward and natural.
• Be thoughtful by being perceptive, caring, and accommodating.
• Be sociable by being upbeat, involved, and friendly.
• Be reliable by being professional, a team player, and resourceful.

Your day-to-day:

• Welcome guests in a friendly, prompt, and professional manner, recognizing IHG Rewards Club Members and returning guests.
• Check guests in, issue room keys, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer, record and process all guest calls, messages, requests, questions, or concerns.
• Record guest preferences in the system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures
• Issue, control, and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you:

• You need a High School diploma or equivalent, plus one-year front desk/guest service experience and some college is preferred.
• You may be required to work nights, weekends, and/or holidays.
• We are willing to train
• Frequently standing up behind the desk and front office areas
• Handling objects, products, and computer equipment
• Basic computer skills to operate various property management and reservations systems, etc.
• Being passionate about people and service
• Strong communication skills essential when interacting with guests and employees
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem solving, reasoning, motivating and training abilities are often usedGuest Service Agent

We offer opportunities for career growth within our organization. If you are passionate about providing exceptional guest service, we would love to hear from you!

Please submit your resume and cover letter detailing your relevant experience to [email protected]

Job Type: Part-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $17