Front Office Manager

Staybridge Suites West Des Moines
Salary: $48,000 to $54,000 per year, based on experience
Full-time hotel leadership position

Staybridge Suites West Des Moines is hiring a full-time Front Office Manager to lead our front desk team and help oversee daily guest service operations.

This is a hands-on leadership role for someone with hotel front desk experience who is ready to take the next step in their hospitality career. The Front Office Manager helps train and support front desk employees, handles guest concerns, keeps daily operations organized, and works closely with hotel leadership to improve service, accountability, and overall front office performance.

We are looking for someone who is dependable, professional, calm under pressure, and comfortable leading a team in a busy hotel environment.

What You’ll Do

• Lead and support the front desk team during daily hotel operations
• Train new front desk employees and help current team members follow procedures correctly
• Handle guest concerns professionally and help resolve issues before they escalate
• Help create and manage front desk schedules based on business needs
• Monitor guest service, billing accuracy, cash handling, brand standards, and front desk procedures
• Work front desk shifts as needed to support the team during busy periods or coverage gaps
• Communicate with housekeeping, maintenance, sales, and management to keep operations running smoothly
• Help improve front desk organization, consistency, accountability, and guest satisfaction
• Set the example for professionalism, reliability, service, and follow-through

Schedule

This is a full-time hotel leadership position. The schedule will include a mix of front office leadership shifts and front desk coverage shifts based on hotel needs.

A typical schedule may include midday and evening shifts such as:

• 12:00 PM to 8:00 PM
• 1:00 PM to 9:00 PM
• Weekends
• Other front desk shifts (7:00 a.m - 3:00 p.m., 3:00 p.m. - 11:00 p.m., 11:00 p.m. - 7:00 a.m.)
• Some holidays

We do our best to keep schedules fair and planned in advance, but hospitality leadership does require flexibility when the hotel needs support.

What We’re Looking For

• Previous hotel front desk experience required
• Previous supervisory, lead, or management experience strongly preferred
• Strong communication and guest service skills
• Ability to stay calm and professional when handling guest concerns
• Comfortable coaching employees and following up on standards
• Organized, dependable, and able to manage multiple priorities
• Able to work independently and make good decisions during the shift
• Experience with hotel systems, reservations, billing, and guest service procedures preferred
• IHG, Opera, HotelKey, or similar hotel system experience is a plus

Why Join Us

• Salary range of $48,000 to $54,000 per year
• Key leadership role with real impact on hotel operations
• Employee hotel discounts through IHG
• Opportunity to grow within the hotel and management company
• Supportive team environment
• Hands-on experience leading a hotel front office department
• Recently renovated extended-stay hotel with a strong brand reputation

The right person for this position is someone who takes pride in hospitality, supports their team, communicates clearly, and understands that hotel operations move quickly. You do not need to know everything on day one, but you do need to be dependable, professional, coachable, and willing to take ownership.

If you are a strong hotel front desk professional who is ready for a leadership role, we would love to hear from you.

Salary : $48,000 - $54,000