What are the responsibilities and job description for the Hotel Front Desk Agent position at Staybridge Suites Florence?
Join the IHG Hotels & Resorts team as a Front Desk Associate for a career in hospitality. The recently brand new Staybridge Suites is looking for Friendly and Energetic Front Desk Associates to join our hotel operations team in Florence, Kentucky! Full-Time & Part-Time positions are available for 1st shift (7am-3pm), and 2nd shift (3pm - 11pm).
FRONT DESK GENERAL JOB DESCRIPTION:
- Aggressive negotiating skills and creative selling abilities to close on business.
- Ensuring a high level of customer satisfaction.
- Answering Phones.
- Making, Changing, Assisting with Reservations.
- Looking Up Directions on the Internet.
- Promoting Rewards Program and Enrolling Interest.
- Creative Thinking.
- Assisting Sales and Revenue Managers.
- Creating Good Customer Relations.
- Problem Solving.
- Filling In Shifts As Needed.
- Balancing Accounts.
FRONT DESK GENERAL JOB REQUIREMENTS:
- Exceptional Customer Service Skills.
- Strong communication skills, written and verbal.
- Strong organizational skills.
- Must be self-motivated and results-oriented.
- Be comfortable working independently.
- Excellent time management skills.
- Have a flexible schedule.
- IHG, Hilton or PEP PMS Experience a Plus but Not Required.
- Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred but Not Required.
- Basic to Moderate Computer Skills.
- Knowledge of Emailing
- Energetic and Capable of Multi-Tasking.
- Good with Following Up/Following Through.
- Have Reliable Transportation and Be on Time.
- Good Problem-Solving Skills.
This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will be communicated in advance by a manager.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
Salary : $13 - $15