What are the responsibilities and job description for the Front Desk Agent position at Radisson Hotel?
Overview
MUST HAVE HOTEL EXPERINCE OR WONT BE CONSIDERED and able to work weekends 7AM AND PM .
We are seeking a dedicated and personable Front Desk Agent to join our team at a vibrant hotel or resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating memorable experiences for our guests while managing front desk operations efficiently.
Duties
- Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
- Manage check-in and check-out processes, including handling reservations and payments.
- Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
- Address guest inquiries and resolve any issues promptly and effectively.
- Maintain accurate records of guest accounts and transactions using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Handle phone calls using multi-line phone systems, directing inquiries as necessary.
- Assist with special requests or accommodations for guests, ensuring their needs are met.
- Uphold the highest standards of hospitality management by maintaining cleanliness and organization at the front desk area.
Requirements
- Previous experience in hotel or resort environments is preferred but not mandatory.
- Strong customer service skills with a focus on guest relations.
- Familiarity with front desk operations and hotel management systems is a plus.
- Excellent communication skills; multilingual abilities are highly desirable.
- Ability to work flexible hours, including weekends and holidays as needed.
- Proficient in using phone systems and handling multiple tasks simultaneously.
- A positive attitude, attention to detail, and the ability to work well under pressure.
Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $16.00 - $17.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $18