What are the responsibilities and job description for the Game Day Box Office Intern - Summer (College Credit) position at Staten Island Ferryhawks?
Box Office Intern – Ticket Operations (For College Credit)
The Staten Island FerryHawks, members of the Atlantic League of Professional Baseball and a Partner League of Major League Baseball, are seeking qualified candidates to join the Ticket Operations Department as a Box Office Intern. This is an unpaid, for-credit internship, and proof of academic credit eligibility is required.
This role is centered around FerryHawks home games, providing hands-on experience in professional ticket operations and fan-facing service at SIUH Community Park.
Responsibilities
- Operate the box office point-of-sale system to sell walk-up tickets on game days.
- Manage ticket exchanges, will-call orders, and complimentary ticket distribution.
- Answer and direct incoming phone calls related to ticket sales, promotions, and general inquiries.
- Assist with pre-game and post-game ticket reconciliations
- Provide friendly, efficient, and professional customer service to all fans and guests.
- Support additional ticket operations and game-day duties as assigned.
Qualifications / Skills
- Currently enrolled in a college or university and eligible to receive academic credit.
- Strong customer service and communication skills.
- Ability to remain calm and professional in a fast-paced, high-volume environment.
- Ability to work evenings, weekends, and home games as required
- Prior experience with Tickets.com or similar ticketing platforms is a plus.
- Interest in sports management, event operations, or ticketing preferred.
Internship Details
- Timeline: June - August
- Location: In-person at SIUH Community Park, Staten Island, NY
- Compensation: Unpaid; academic credit required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.