What are the responsibilities and job description for the Staff Development Coordinator position at State of Wisconsin?
Introduction
Are you looking for a job where you can grow and develop your career? The Unemployment Insurance (UI) Division is hiring an Advanced level Unemployment Insurance Collection Specialist within the Collections Benefit Overpayment Unit. Make a difference with Unemployment Insurance! UI provides economic stability to workers and their families during temporary periods of unemployment.
The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly and inclusive work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. Apply now to find out why there's so much to love about working for Wisconsin.
The candidate selected for this position will have the option to work remotely for a majority of their schedule, with occasional requirements to report to their headquarter location in downtown Madison (201 E. Washington Ave.), sometimes on short notice. Remote work options are subject to change.
This recruitment may be used to fill future similar vacancies (permanent, project or Limited Term).
Position Summary
Under the general supervision of the Overpayment Collections Supervisor, this position:
Serves as the lead trainer responsible for training new and existing staff on Unemployment Insurance (UI) benefits and benefit overpayment collections (determining training needs, developing training plans, and incorporating various training concepts and methods).
**This position has access to Federal Tax Information**
To learn more, please review the position description.
Salary Information
Starting pay is between $29.26 and $32.01 per hour, depending on qualifications, plus an exemplary benefits package:
The classification title for this position is Unemployment Insurance Collections Specialist – Advanced (schedule 12, range 63). A 12-month probationary period will be required. This position is not represented in a collective bargaining unit and is considered exempt under the Fair Labor Standards Act.
Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.
Job Details
Remote work: Employees with approved remote and hybrid-remote work arrangements are generally expected to work within the state of Wisconsin. High-speed internet access is required to meet the needs of remote work. Remote work options are subject to change.
Criminal histories: We also consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.
Eligibility to work in United States: Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant completing the I-9 upon hire.
Qualifications
The qualifications listed below will be evaluated in the first step of the selection process and should be clearly described in your resume/letter of qualifications.
You Need To Have The Following Experience
Note: If you are viewing this posting on an external site, please visit Wisc.Jobs (search 20653) to complete your application.
To apply, click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Please review this additional guidance on developing your resume and letter of qualifications (including a template) as you prepare to apply.
Please see the Frequently Asked Questions for general Wisc.Jobs user information and technical assistance.
What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically a virtual interview.
DWD values a diverse workforce and is an equal opportunity and affirmative action employer. Veterans, women, people of color, LGBTQIA , and people with disabilities are encouraged to apply. We provide reasonable accommodations to applicants and employees with disabilities.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Deadline to Apply
Application materials must be submitted by 11:59 PM (central standard time) on Monday, April 20, 2026.
Are you looking for a job where you can grow and develop your career? The Unemployment Insurance (UI) Division is hiring an Advanced level Unemployment Insurance Collection Specialist within the Collections Benefit Overpayment Unit. Make a difference with Unemployment Insurance! UI provides economic stability to workers and their families during temporary periods of unemployment.
The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly and inclusive work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. Apply now to find out why there's so much to love about working for Wisconsin.
The candidate selected for this position will have the option to work remotely for a majority of their schedule, with occasional requirements to report to their headquarter location in downtown Madison (201 E. Washington Ave.), sometimes on short notice. Remote work options are subject to change.
This recruitment may be used to fill future similar vacancies (permanent, project or Limited Term).
Position Summary
Under the general supervision of the Overpayment Collections Supervisor, this position:
Serves as the lead trainer responsible for training new and existing staff on Unemployment Insurance (UI) benefits and benefit overpayment collections (determining training needs, developing training plans, and incorporating various training concepts and methods).
- Maintains policy and procedure manuals and recommends updates in response to law or policy changes
- Participates in the development, testing, implementation, and maintenance of systems used by staff
- Requires research, information gathering, complex negotiations, preparation and submission of time sensitive adversaries, claims, and other required documentation to bankruptcy and other courts
**This position has access to Federal Tax Information**
To learn more, please review the position description.
Salary Information
Starting pay is between $29.26 and $32.01 per hour, depending on qualifications, plus an exemplary benefits package:
- Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
- Excellent and affordable health insurance options (2026 rates start at $45/month for single and $111/month for family coverage).
- Other great insurance options (dental, vision, life, and more).
- A top-notch retirement program and optional tax advantaged 457 retirement savings plan.
- A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
- A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.
The classification title for this position is Unemployment Insurance Collections Specialist – Advanced (schedule 12, range 63). A 12-month probationary period will be required. This position is not represented in a collective bargaining unit and is considered exempt under the Fair Labor Standards Act.
Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.
Job Details
Remote work: Employees with approved remote and hybrid-remote work arrangements are generally expected to work within the state of Wisconsin. High-speed internet access is required to meet the needs of remote work. Remote work options are subject to change.
Criminal histories: We also consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.
Eligibility to work in United States: Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant completing the I-9 upon hire.
Qualifications
The qualifications listed below will be evaluated in the first step of the selection process and should be clearly described in your resume/letter of qualifications.
You Need To Have The Following Experience
- Conducting Unemployment Insurance collections
- Training or leading peers in a professional or non-professional setting
- Utilizing and understanding the automated processes of unemployment tax and accounting systems or programs (examples may include SUITES, Mainframe, Worker Portal, UIBNET, or similar)
- Knowledge of state and federal laws related to Unemployment Insurance, bankruptcy, probate and prosecution
- Knowledge of state and federal laws related to Unemployment Insurance, bankruptcy, probate and prosecution
- Negotiating payment agreements
- Preparing for or testifying at UI appeals hearings
- Collecting on overpayment of unemployment benefits
- Experience working with bankruptcy law, probate, prosecution, as it pertains to the collection of Unemployment debt
- Training or leading staff in a professional setting
- Providing technical expertise and testing the Wisconsin DWD State Unemployment Tax Enterprise System (SUITES) as a business user
Note: If you are viewing this posting on an external site, please visit Wisc.Jobs (search 20653) to complete your application.
To apply, click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Please review this additional guidance on developing your resume and letter of qualifications (including a template) as you prepare to apply.
Please see the Frequently Asked Questions for general Wisc.Jobs user information and technical assistance.
- Technical issues: if you encounter issues submitting your on-line application (e.g. signing in or uploading a resume), please email the Wisc.Jobs Help Desk at wiscjobs@wisconsin.gov or call (608) 267-1012 (Monday - Friday, 7:45am – 4:30pm).
- Position questions: if you have questions about the position or this recruitment (e.g. projected start date, skills needed, etc.), please email Terra at TLKJobs@dwd.wisconsin.gov.
What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically a virtual interview.
DWD values a diverse workforce and is an equal opportunity and affirmative action employer. Veterans, women, people of color, LGBTQIA , and people with disabilities are encouraged to apply. We provide reasonable accommodations to applicants and employees with disabilities.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Deadline to Apply
Application materials must be submitted by 11:59 PM (central standard time) on Monday, April 20, 2026.
Salary : $29 - $32