Operations Program Associate - Wisconsin Resource Center

Introduction

The Department of Health Services (DHS), Wisconsin Resource Center (WRC) is a secure treatment facility that specializes in treating individuals with severe mental health conditions from the Wisconsin Department of Corrections. This facility is located on Lake Winnebago with beautiful walking paths by the lake for employees to use during break periods.

WRC is recruiting to fill an Operations Program Associate (OPA) position to provide program and administrative support for the Records area. This position will work Monday to Friday, from 7:45am to 4:30pm with occasional evening hours as needed.

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $45/month for single plans and $111/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.
  
  

Position Summary

Responsibilities

As the OPA, you will be responsible for providing complex and specialized program support for the facilitation of legal scheduling, calls and evaluations. You will also have extensive contact with the Court Ordered Services (COS) Clinical Coordinator, Unit Supervisors, Record Office Staff, state court system, legal representatives, law enforcement, the Department of Corrections, and Community Forensics Unit. You will also be responsible for:

• Coordinating scheduling, conducting background checks and arranging for staff escort.
• Supporting the programming and scheduling for many areas of the institution.
  
  

You will maintain extensive contact with other operating units within the department and between departments and often times will work directly with incarcerated individuals on a one-on-one basis regarding legal scheduling.

Salary Information

The starting pay is $22.31 per hour, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees is set based upon the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 02/11.

Job Details

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by WRC or medical personnel approved by the facility within 30 days of the start date.

Applicants must have the ability to type at least 45 net words per minute. This will be verified as part of the selection process. A practical computer exercise will also be part of the selection process.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Qualifications

At a minimum, you’ll need the following:

• Experience using Microsoft Office Suite to enter data or formulate reports (e.g., Microsoft Word, Excel, Access, etc.).
• Experience facilitating use of and troubleshooting video-conferencing software and equipment (e.g., Polycom, Zoom, Microsoft Teams, etc.).
• Experience providing customer service in a professional or business setting (e.g., providing instructions, answering questions, resolving customer complaints, etc.).
  
  

It’d be great if you also have one or more of the following:

• Experience using or reading legal terminology in a professional setting.
• Experience using Microsoft Outlook to schedule appointments and maintain electronic calendars.
• Experience working in a secure environment such as a prison or correctional facility.
  
  

Your letter of qualifications is limited to 1 page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

How To Apply

Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs.
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact DHSWRCRecruitment@dhs.wisconsin.gov.
  
  

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

Deadline to Apply

The deadline to apply is April 21, 2026 at 11:59 pm.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.