License/Permit Program Associate (Northwest Region)

Introduction

The Department of Health Services , Division of Quality Assurance (DQA) is recruiting for a License/Permit Program Associate in the Bureau of Assisted Living (BAL), for the Northwest Regional office (Eau Claire Region). DQA is responsible for protecting and promoting the health, safety, and welfare of residents living in care and treatment facilities and/or receiving mental health and substance use services.

This position will work Monday-Friday from approximately 7:45am - 4:30pm and has the ability to work remotely up to 4 days per week.

As an employee of the State of Wisconsin, you'll have access to an amazing benefits package , including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time ; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $45/month for single plans and $111/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

Position Summary

As a License/Permit Program Associate, you will be responsible for the following duties:

• Providing administrative and program support services for the Bureau of Assisted Living in the Northwestern Regional Office.
• Completing a variety of complex tasks involving the licensure program for the Assisted Living facilities (renewals and licensure amendments.) These tasks are mandated by Wisconsin State Statutes and Administrative Codes.
• Conducting quality assurance reviews on all Assisted Living program review studies, monitoring receipt of required license fees, monitoring licensing status and processing licensing letters of transmittal and license certificates.
• Evaluating all survey data to ensure the accuracy of recommendations for facility licensure.
• Ensuring appropriate fees are paid by the entity and reconciling and verifying monthly statements for the Bureau of Fiscal Services.
• Developing, monitoring and accurate-report processing of the Adult Program Information System (APIS) and/or the DQA Provider Portal.

Salary Information

The starting pay is $22.31 per hour, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 02/11.

Job Details

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.

Employees must have access to both a private workspace and secure high-speed internet for remote work option. Mileage reimbursement to the employee's headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.

Qualifications

Minimally qualified applicants will have all of the following:

• Experience providing administrative support in a professional environment performing tasks such as scheduling meetings, updating procedures, maintaining files, tracking payments and fees, etc.
• Experience entering data into computer programs and data systems (e.g. Microsoft Excel, Access, etc.).
• Experience providing customer service to internal and external parties (e.g. responding to inquiries, explaining policies and procedures, resolving issues, etc.).

Well-qualified applicants will also have one or more of the following:

• Experience reviewing application materials for licensures and certifications to ensure accuracy and completeness.
• Experience working in a health care environment or familiarity with health care terminology.
• Experience interpreting and applying rules and regulations related to assisted living facilities.
• Experience preparing legal documents or correspondence, proof-reading documents, and providing feedback on documents to others.

Your letter of qualifications is limited to 1 page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here .

How To Apply

Applying is easy! Click "Apply for Job" to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click "Save" to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs .
• For technical assistance and general information, please see Frequently Asked Questions . For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Mike Sansom in Human Resources at MichaelJ.Sansom@dhs.wi.gov .
• DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans' hiring programs with the WI Department of Veteran's Affairs, click here .

Deadline to Apply

The deadline to apply is April 2nd, at 11:59 pm.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am - 4:30 pm. Late or incomplete applications will not be accepted.