Box Office Customer Service Associate - LTE

Introduction

The Wisconsin Historical Society , considered one of the nation's finest historical institutions, is a State of Wisconsin government agency as well as a mission-driven entrepreneurial organization. The Wisconsin Historical Society (WHS), founded in 1846, ranks as one of the largest, most active and diversified state historical societies in the nation. As both a state agency and a private membership organization, its mission is to help people connect to the past by collecting, preserving and sharing stories. At its core, WHS believes that increasing the public's knowledge of history has profound societal, cultural, and economic benefit. Its library, archives and collections, historic sites and museums, historic preservation office, and extensive educational programs and community outreach are focused on our vision to enrich and transform lives through unparalleled access to history. Click here for more information about WHS' mission, vision, and core values.

Position Summary

The Wisconsin Historical Society has recently developed a centralized ticketing office (Box Office) as part of its values to better Embrace a Spirit of Service, Exceed Expectations and Think Big and Grow with Purpose. The Box Office Customer Service Representative would support these values through their excellent customer service to patrons via phone and email communication, creation and support of Society events and ticket sales in the ticketing system and troubleshooting event related issues.

The Wisconsin Historical Society uses a ticketing platform, ACME Ticketing, to support numerous events across the organization. This role will assist and support the continuing building and development of the Society's programming and events across many of our departments and divisions.

This is a year-round Limited Term Employment (LTE) position and limited to 1,039 hours. This position will be part time and average 20 hours per week mainly during weekdays and standard business hours.

Duties and Responsibilities:

• Monitor phone calls and box office email address to assist customers with inquiries and purchasing across WHS.
• Maintain knowledge of current WHS events and experiences for sale through the online store and sold directly through the site/location.
• Ascertain and resolve customer concerns, complaints, and/or requests in a courteous and timely manner with guidance from supervisor as needed.
• Understand and communicate purchasing policies to customers.
• Collect complete and accurate data from customers to correctly process payments and reconcile transactions.
• Support the creation of tickets for events across WHS spaces to ensure accurate attendance data. Support general ticketing monitoring.
• Configure event templates and related buildout in ACME Ticketing system.
• Support ACME Ticketing Users with troubleshooting needs.
• Support ticket system onboarding for new users.

Salary Information

Pay is $17.00 per hour with a weekend differential of 80 cents per hour. This classification is in schedule and class 02-11.

Please note this is a Limited Term Employment position so it does not include paid time off or benefits upon hire.

Job Details

A criminal background check will be conducted by WHS prior to an offer of employment to determine if the circumstances of any conviction may be related to the job.

This is a Limited Term Employment (LTE) position and limited to 1,039 hours. This position will be part time and average 20 hours per week.

Wisconsin residency is required for Limited Term Employment positions.

Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.

WHS does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

This position is fully remote.

Qualifications

• Excellent customer service, interpersonal, communication, and telephone skills.
• Detail-oriented with an ability to work efficiently.
• Ability to communicate and interact professionally and pleasantly with customers and other staff.
• Ability to learn and implement required WHS values and policies.
• Excellent computer skills and digital literacy, including a strong understanding of MS Word, Excel, Teams and Outlook.
• Knowledge of e-commerce, Point of Sales systems, and/or ticketing systems preferred. Specific knowledge of ACME Ticketing a plus.
• Knowledge of basic cash handling procedures and fiscal responsibility, including PCI compliance.
• Skills in basic arithmetic (math).
• Willingness to work flexibly. Ability to work select weekends, and some evenings and holidays.

How To Apply

Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here .

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process.

We are an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Questions can be directed to dawn.garcia@wisconsinhistory.org or (608) 264-6670

Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.

Deadline to Apply

Applications will be accepted until the position is filled.