Quality Assurance Program Specialist (Northeastern Region)

The Department of Health Services, Division of Quality Assurance (DQA), Bureau of Assisted Living (BAL) is recruiting to fill a full-time Quality Assurance Program Specialist vacancy in the Northeastern Regional Office. DQA is responsible for protecting and promoting the health, safety, and welfare of residents living in and being cared for in regulated health care facilities.

This position:

• Will typically work four, 10-hour days, with some flexibility on hours and days.
• Will typically work between 7am and 4:30pm Monday through Friday.
• Works remotely and must have access to both a private workspace and secure high-speed internet.
• Requires travel approximately 35% of the time throughout Wisconsin, primarily to the Green Bay/Appleton area, but will also include other travel throughout the state as needed. Overnight stays will be required.
• Is headquartered out of 200 N. Jefferson in Green Bay.

As an employee of the State of Wisconsin, you'll have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.25% employer match in 2027 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

As a Quality Assurance Program Specialist, you will be responsible for the following duties:

• Producing analytical, summary and informational reports regarding assisted living complaints in the Northeastern (NERO) Regional Office.
• Recommending, developing and implementing Bureau policies and procedures as necessary to carry out the program goals of ensuring the health, safety, welfare and quality of life for individuals residing in regulated assisted living settings.
• Maintaining current and historical data regarding complaints.
• Tracking of all complaint-related survey activities and statistics.
• Compiling regional complaint workload analysis and affiliated entity compliance reports.
• Facilitating workgroups and training as needed and attending meetings.
• Overseeing and providing customer service coordination for NERO.
• Ensuring timely and professional response to customers, advocates, applicants, providers and complainants and as assigned, completing a first level review of statement of deficiencies (SOD) and related tasks.
• Evaluating complex state regulations to coordinate the complaint intake process for NERO.
• Triaging complaints for investigation.
• Assigning complaint workload as directed by the Regional Director, as well as reviewing all complaint intakes to ensure proper data entry, accurate triage by other staff, and adherence to complaint policy and procedure.
• Conducting on-site complaint investigations and surveys, interpretation of state regulations pertaining to assisted living services, and evaluation of life-safety building requirements and qualifications of program/service staff and related tasks.
• Serving as a liaison with the department, division, and bureau staff, providing timely information to management on emerging issues.
• Maintaining and supplying demographic and statistical data to provide decision-makers with the meaningful, quantitative information necessary to make decision and formulate policy.

The starting pay is between $28.00 and $34.00 per hour (approximately between $58,200 and $70,700 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 07/04.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

This position requires the ability to drive a State vehicle or the ability to provide one's own transportation. In order to become authorized to drive a State vehicle, you must meet the requirements for the State of Wisconsin Fleet Vehicle policy, which are:

• Must have a valid driver's license;
• Must have minimum of two years non-probationary licensed driving experience with a regular (Class D) driver’s license;
• Must be 18 years of age.

Additionally, your driving record MUST NOT reflect any of the following conditions:

• Three or more moving violations and/or at-fault accidents in the past two years;
• Operating While Intoxicated (OWI)/Driving Under the Influence (DUI) citation within the past 12 months;
• Suspension or revocation of driver's license.

For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.

Employees must have access to both a private workspace and secure high-speed internet for remote work option. Mileage reimbursement to the employee’s headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.

Minimally qualified applicants will have all of the following:

• Experience determining compliance, providing interpretations, or providing technical assistance with Federal and/or State regulations, statutes, or administrative rules.
• Experience working with computer software (e.g. Microsoft Word, Excel, Power Point, Access, Outlook, etc.) to create spreadsheets, letters, communicate via email, etc.
• Experience working in an office setting performing duties such as triaging telephone calls, using business machines (e.g. fax, copier, scanner, etc.), ordering and organizing office supply inventory, recording and filing both digital and hard copy documents, etc.
• Experience providing customer service including answering questions and referring individuals to appropriate resources.

Well-qualified applicants will also have one or more of the following:

• Experience analyzing and presenting data both verbally and in writing.
• Experience working with laws, policies, programs, and issues related to health care, including state statutes and rules related to health care providers/suppliers, (e.g., Wis. Stats. Chapters 50, 51, and 55; Wis Admin. Code DHS 12, 13, 88.)
• Experience with assisted living survey processes and investigative techniques and principles.

Your letter of qualifications is limited to 2 pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• Current employees will need multifactor authentication (e.g., YubiKey, etc.) to access employee application system.
• If viewing through an external site, please apply directly at Wisc.Jobs.

For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Mike Sansom in Human Resources at MichaelJ.Sansom@DHS.Wisconsin.gov.

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

The deadline to apply is October 30th, by 11:59 pm.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.