Client Rights Facilitator

Sand Ridge Secure Treatment Center (SRSTC) within the Department of Health Services (DHS) is recruiting to fill a full time Client Rights Facilitator position in Mauston. Work hours are typically 7:45 am - 4:30 pm, Monday through Friday.

SRSTC opened in 2001 and provides care and treatment for several different patient populations. The center houses Wisconsin’s Sexually Violent Persons Program, provides care and treatment for persons found not guilty by reasons of mental disease or mental defect, and provides court ordered treatment, testing, and education to patients found not competent to stand trial. SRSTC is a 500-bed treatment facility and is part of the Division of Care and Treatment Services (DCTS). Watch this video to learn more about the work of DCTS.

As an employee of the State of Wisconsin, you'll have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $45/month for single plans and $111/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

As a Client Rights Facilitator, you will be responsible for the following duties:

• Implementing the Client Rights Program at Sand Ridge Secure Treatment Center (SRSTC) and the Supervised Release Program and assuring patients’ rights to prompt and adequate care that safeguards personal dignity and respect of cultural, psychosocial and spiritual values.
• Overseeing the processing of grievances.
• Providing consultation regarding patient rights.
• Educating and training staff, students and patients and/or their families/guardians about client rights.
• Developing policies and procedures consistent with client rights legislation.
• Supervising students.
• Assisting with improving patient outcomes at SRSTC and Supervised Release by respecting each patient’s rights and conducting business relationships with patients and the public in an ethical manner.

The starting pay is between $29.00 and $32.57 per hour (approximately between $60,130 and $67,700 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 12/64.

All appointees will be required to receive a TB test, which will be administered by SRSTC or medical personnel approved by the facility after their start date.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Minimally qualified applicants will have all of the following:

• Experience or training conducting investigations (e.g., interviewing witnesses, conducting research, reviewing evidence, etc.).
• Training or experience advocating for client or patient rights.
• Experience using Microsoft Office programs (Excel, Word, Outlook, etc.)

Well-qualified applicants will also have one or more of the following:

• Experience providing consultation, technical assistance, or training regarding patient or client rights or grievance procedures.
• Experience working with individuals with mental illness.
• Experience working in a secure treatment or correctional facility.

Your letter of qualifications is limited to 1 page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.

• You may want to save a copy of the job posting for referencing after the deadline.

• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.

• Please monitor your email for communications related to this position.

• Current or former permanent, classified, state employees must complete the online application process to be considered.

• If viewing through an external site, please apply directly at Wisc.Jobs.

• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position or for other employment inquiries, please contact Mike Sansom in Human Resources at MichaelJ.Sansom@dhs.wi.gov.

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

The deadline to apply is April 28th by 11:59 pm.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.