Client Rights Facilitator

The Department of Health Services (DHS), Southern Wisconsin Center (SWC) is recruiting for a Client Rights Facilitator. This position will work 7:45am – 4:30pm Monday-Friday.

As an employee of the State of Wisconsin, you'll have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

As the Client Rights Facilitator, you will provide for the protection of client rights. In this position, you are responsible for the following:

• Function as an advocate/investigator to follow up on questions and concerns of individuals with intellectual/developmental disabilities (ID/DD).
• Ensure all recommendations and corrective actions are followed regarding resident rights and safety.
• Train and consult staff regarding rights, conduct thorough investigations, and evaluate trends/patterns for systematic changes.
• Serve as an advocate for individuals with ID/DD regarding ethical questions both at SWC and external facilities.
• Actively participate in quality improvement projects, assignments, and committee work to ensure resident rights and safety meet regulatory standards.
• Utilize technology to collect data, monitor and analyze incident trends/ patterns for administrative review and corrective preventive actions.

The starting pay is between $30.00 and $32.00 per hour (approximately between $62,400 and $66,500 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 12/64.

All appointees will be required to receive a TB test, which will be administered by SWC or medical personnel approved by the facility after their start date.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Minimally qualified applicants will have all of the following:

• Experience working directly with people with intellectual or other developmental disabilities.
• Training or experience advocating for patient rights.
• Experience using Microsoft Office Suite (e.g. Outlook, Word, Excel) for data entry, communication, and report production.
• Experience collecting and analyzing data to recognize trends and make recommendations.

Well-qualified applicants will also have one or more of the following:

• Experience performing investigations and submitting comprehensive summary reports related to patient or client rights, or mistreatment.
• Experience providing consultation, technical assistance, or training regarding patient or client rights, or grievance procedures.
• Experience developing and implementing quality improvement.
• Meet the minimum definition of Qualified Intellectual Disability Professional (QIDP) as defined as:
  • A professional who has at least one year of experience working directly with persons with intellectual disabilities or other developmental disabilities AND
  • Is one of the following following: (1) a doctor of medicine or osteopathy; (2) a registered nurse; or (3) an individual who holds at least a bachelor’s degree in a professional category specified in the Federal Register as meeting the QIDP qualifications as outlined in 483.430 of the Code of Federal Regulations. Note: Official transcripts may be required to confirm status.

Your letter of qualifications and resume are both limited to 1 page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs.
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position or for other employment inquiries, please contact DHSSWCHumanResources@dhs.wisconsin.gov.

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

The deadline to apply is August 13th by 11:59 pm.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.