Office Specialist II, Vital Records Administration

FT / PT Status – Full-Time Salary – $16.00 - $16.00 Hourly Wage Remote Work / In-Office – In-Office / On-Site Recruiter – Niccole Johnson | niccolejohnson@utah.gov | 801 538-4375 Application Deadline – 4/12/2026

Key Responsibilities

Office Specialist II - Vital Records Administration

Are you interested in starting or changing to a rewarding career? Join a great employer known for providing a fantastic work/life balance. You will work with a dynamic group of like-minded professionals in a fast paced comfortable setting.

This role goes beyond basic clerical tasks like filing and answering phones. It requires high-level administrative skills and significant attention to detail regarding policy and procedure.

The position involves issuing and amending vital records, which requires advanced office skills and the ability to utilize complex systems. The successful candidate must be able to gather and apply pertinent rules, regulations, policies, and procedures to individual customer interactions effectively. This is an in office, 8-5, M-F position.

WHY APPLY?

Why work for the Utah Department of Health and Human Services? In addition to the rich benefits the State of Utah offers, the department offers, click here.

THE AGENCY

To learn more about the Department of Health & Human Services and the community we serve, click HERE.

Responsibilities

As a valuable member of our team you will be:

• Processing Customer Requests: Use internal systems to process vital record requests or amendments and issue records to entitled customers.
• Applying Policy and Regulations: Evaluate customer requests and documents against established policy and procedures.
• Interacting with Customers and Partner Agencies: Interact with customers by email, phone, or in person to assist them with their order including writing or drafting correspondence with instructions for customers.
• Performing Basic Accounting Functions such as taking payments, running reports and balancing at the end of the day.
  
  

Qualifications

Minimum or "day-one" qualifications:

• Customer service experience.
• Experience using computers and office equipment.
• Basic monetary/payment transaction experience.
• An ability to source information and apply it to similar situations.
  
  

Preferred Or Trainable/on-the-job Qualifications

• Spanish/English bilingual skills.
• More than 2 years' experience with customer service.
• Research/policy driven decision making skills.
  
  

Supplemental Information

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
• If offered this position, your continued employment will be contingent upon passing a background check and review. This check will include fingerprinting at various locations for your convenience. There will be no cost to you and fingerprinting will be completed on the first day of employment or shortly thereafter.
• Standard Schedule: Monday - Friday, 8:00 am to 5:00 pm
  
  

About The Role

Location –

288 North 1460 West

Salt Lake City, Utah, 84116

United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
  
  

EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.