What are the responsibilities and job description for the Case Manager position at State of Rhode Island?
GENERAL STATEMENT OF DUTIES: To serve as a supervisor in a staffed office for other administrative support personnel; to provide service as a computer operator for the Office's computer system and its functionality with RIJSS; to coordinate the criminal calendars before the State's Courts as they pertain to the Office; to coordinate case assignments for Assistant Public Defenders; to relieve such individuals of important administrative duties; to handle correspondence and other routine matters; to insure that operation of assigned office through clerical support is in conformity with policies of the Public Defender, and to do related work, as required.
In a supervisory capacity, to insure that other clerical staff members have a fair and adequate workload, that they are all properly instructed and trained on the performance of their duties, that they are carrying out their responsibilities, and to participate in evaluations of such clerical staff. To report the proper discharge of sick, vacation, and/or personal leave taken by staff members at said work location, including any abuses in daily attendance, to the Executive Assistant or designee, and to assure, under the direction as needed from the Executive Assistant, compliance with these and similar personnel policies. To provide computer operator assistance and coordination at said work location to insure the proper operation of the Office's computer system and/or the Office's computer system as it interacts with RIJSS. To insure that statistical coordination and reports among all of the courts and staff members occupying said work location are provided. To personally resolve the more routine complaints and refer those of a more complex nature to the appropriate staff member. To receive Office correspondence and insure that it is directed to the appropriate individuals and that appropriate action is taken.
To serve as a legal secretary to attorneys; make appointments for clients with attorneys; maintain a daily diary of appointments and scheduled cases; to assist clients with problems related to their representation insofar as is consistent with training and experience; to answer questions and interpret departmental policies and procedures to other employees, and the general public. To ensure the smooth operation of the staffed office generally as it relates to clerical staff.
KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of modern legal office practices, procedures, and equipment; a working knowledge of basic computer principles and utilities functions; a working knowledge of business English, spelling and arithmetic; a working knowledge of departmental rules, regulations, procedures, functions, and ability to apply these to work problems; familiarity with the principles and practices of office management and supervision; skill in taking and transcribing oral dictation of complex and technical material and in typing accurately from rough draft or clean copy; the ability to work independently on difficult or complex clerical tasks or routine administrative tasks and to prepare non-routine correspondence; the ability to maintain complex clerical records and prepare accurate reports, the ability to exercise good judgment, courtesy, and tact in receiving office callers and in making proper dispositions of problems; the ability to plan, assign, supervise, and review the work of clerical employees; the ability to establish and maintain effective working relationships with other employees and the public; and related capacities and abilities.
In a supervisory capacity, to insure that other clerical staff members have a fair and adequate workload, that they are all properly instructed and trained on the performance of their duties, that they are carrying out their responsibilities, and to participate in evaluations of such clerical staff. To report the proper discharge of sick, vacation, and/or personal leave taken by staff members at said work location, including any abuses in daily attendance, to the Executive Assistant or designee, and to assure, under the direction as needed from the Executive Assistant, compliance with these and similar personnel policies. To provide computer operator assistance and coordination at said work location to insure the proper operation of the Office's computer system and/or the Office's computer system as it interacts with RIJSS. To insure that statistical coordination and reports among all of the courts and staff members occupying said work location are provided. To personally resolve the more routine complaints and refer those of a more complex nature to the appropriate staff member. To receive Office correspondence and insure that it is directed to the appropriate individuals and that appropriate action is taken.
To serve as a legal secretary to attorneys; make appointments for clients with attorneys; maintain a daily diary of appointments and scheduled cases; to assist clients with problems related to their representation insofar as is consistent with training and experience; to answer questions and interpret departmental policies and procedures to other employees, and the general public. To ensure the smooth operation of the staffed office generally as it relates to clerical staff.
KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of modern legal office practices, procedures, and equipment; a working knowledge of basic computer principles and utilities functions; a working knowledge of business English, spelling and arithmetic; a working knowledge of departmental rules, regulations, procedures, functions, and ability to apply these to work problems; familiarity with the principles and practices of office management and supervision; skill in taking and transcribing oral dictation of complex and technical material and in typing accurately from rough draft or clean copy; the ability to work independently on difficult or complex clerical tasks or routine administrative tasks and to prepare non-routine correspondence; the ability to maintain complex clerical records and prepare accurate reports, the ability to exercise good judgment, courtesy, and tact in receiving office callers and in making proper dispositions of problems; the ability to plan, assign, supervise, and review the work of clerical employees; the ability to establish and maintain effective working relationships with other employees and the public; and related capacities and abilities.
