Business Systems Support Specialist

Agency

Dept of Environmental Quality

Division

Office of Continuous Improvement

Job Classification Title

Business Services Coordinator II (S)

Position Number

65040208

Grade

NC09

About Us

The primary mission of the North Carolina Department of Environmental Quality (DEQ) is to provide science-based environmental stewardship for the health and prosperity of all North Carolinians. The North Carolina Department of Environmental Quality (DEQ) is the lead stewardship agency for the protection of North Carolina's environmental resources. The organization, which has offices from the mountains to the coast, administers regulatory programs designed to protect air quality, water quality, and the public's health, and works to advance in all-of-the-above energy strategy that fits North Carolina's needs. DEQ also offers technical assistance to businesses, farmers, local governments, and the public and encourages responsible behavior with respect to the environment through education programs provided at DEQ facilities and through the state's school system. DEQ touches the lives of all North Carolinians in many ways to enhance and ensure our quality of life.

Description of Work

*This position is Exempt from the Human Resources Act (EHRA) with the exception of Articles 6 and 7. This is a full-time position (40 hours per week) with applicable State Benefits.*

This position provides operational support of the Enterprise Business System EBS/SAP workflows and other finance functions by updating workflows and providing user acceptance testing to increase operational efficiency and transparency. The position creates and updates Standard Operating Procedures (SOPs), assists with system enhancement projects and process analysis, along with improvement initiatives, implementation of data and document management best practices. The position assists in the development and implementation of procedural training of financial system workflows with internal and external stakeholders.

Other Key Responsibilities:

Provides helpdesk technical assistance for users for new user requests, security role access, technical troubleshooting, managing delegations, and all other requests.

Runs reports for analysis to discover errors consistent with incorrect status, user application problems, agreements ready to review/close and other data used to identify trends and training needs in support of EBS/SAP QA/QC Grant Management System.

Incorporates variations of different workflows, procedures, SOPs, etc., to capture each project’s financial scope and financial needs.

Manages EDM systems like Laserfiche and performs special projects in LaserFiche as needed.

Point of contact for distributing all stakeholder communication to support evolving business and program needs.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $52,592 – $81,235

Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above.

The Office of Continuous Improvement:

The Office of Continuous Improvement (OCI) enhances the performance of the DEQ by fostering compliance and efficiency across diverse projects. OCI leverages business processes, data analysis, compliance, and engineering expertise to drive improvement.

Embedded within DEQ d ivisions, OCI works to develop and strengthen processes and workflows that support DEQ's mandate to deliver federal funding effectively and equitably for infrastructure, energy, and resilience projects. OCI is charged with helping DEQ teams solve challenges, provides data strategy, technical support, and policy expertise.

Process Engineering Unit :

The Process Engineering Unit provides operational infrastructure, systems optimization, compliance oversight, and financial coordination that enable efficient program delivery and accountability for DWI. The unit develops and implements processes and procedures to effectively manage the work of all units across the Division, including developing the use of Laserfiche, Division’s grants management system (EBS), Power BI, Standard Operating Procedures (SOPs), Workflow Management and others. The Process Engineering Unit assists the Division management on special projects to research and implement changes to the Division’s workflow to improve efficiency.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

This position currently qualifies for a hybrid telework option with routine office and remote workdays. The NC Department of Environmental Quality trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in accounting, business administration, information systems, or other area that would provide a core curriculum in financial management or information technology from an appropriately accredited institution; or Associate's degree in a finance or information technology field from an appropriately accredited institution and 2 years of experience; or an equivalent combination of education and experience

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Jean Buchanan

Recruiter Email:

hrrecruitment@deq.nc.gov