What are the responsibilities and job description for the Senior Business Operations Analyst (HCA/CSSD #7376) position at State of New Mexico?
Posting Details
Interviews are anticipated to be conducted within two weeks of closing date.
This posting may be used to fill multiple vacancies.
The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees' continuous growth and wellness.
Why does the job exist?
The Senior Business Operations Analyst will:
Provide administrative and financial support for personnel and operational processes;
Serve as a liaison between The Office of Human Resources (OHR), managers, field office staff, and employees by responding to personnel and financial inquiries via phone and email at a non-supervisory level;
Determine appropriate personnel actions, coordinate them with management and OHR, and ensure proper routing and documentation;
Assist with the preparation, review, tracking, transfer, and follow-up of personnel actions, including recruitment, hires, promotions, transfers, re-classifications, reporting structure changes, and location changes;
Manage the full life cycle of notary requests and renewals, including associated financial processing and compliance requirements;
Process and manage financial related tasks associated with notary services and other assigned responsibilities;
Prepare requisitions, process purchase orders, track payments, and support additional financial and administrative functions as assigned.
How does it get done?
The Senior Business Operations Analyst is responsible for:
Assisting with preparing and routing paperwork required for various personnel actions, tracking and monitoring these actions, following up on requested items, drafting necessary personnel documents, and maintaining electronic copies of completed position and personnel action requests;
Using electronic tools and platforms such as Monday.com and SHARE Financials to support workflow and documentation needs;
Reviewing, researching, processing, and responding to complex customer inquiries in a timely and accurate manner;
Developing resources and guidance for Hiring Managers to streamline HR processes and financial tasks;
Cross-training in all assigned financial duties and mastering SHARE Financials to support broader team coverage;
Staying current with Notary requirements, ensuring timely re-certification, and verifying that all stamps meet state standards.
Who are the customers?
Internal and external Child Support Services Department (CSSD) customers including:
CSSD Director and Deputy Directors;
Attorneys;
Hiring Managers;
Notaries;
Vendors;
HCA Administrative Services Division (ASD);
HCA Office of Human Resources (OHR);
Other HCA Divisions;
Other state agencies.
Ideal Candidate
Internal and external Child Support Services Department (CSSD) customers including:
CSSD Director and Deputy Directors;
Attorneys;
Hiring Managers;
Notaries;
Vendors;
HCA Administrative Services Division (ASD);
HCA Office of Human Resources (OHR);
Other HCA Divisions;
Other state agencies.
Minimum Qualification
Associate Degree in Business Administration, Public Administration, or Accounting and one (1) year of directly related job experience in the areas of office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Must possess or obtain Defensive Driving Certificate.
Employment is subject to a pre-employment criminal background investigation and is conditional pending results.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Theresa Romero, (505) 394-2977. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
Interviews are anticipated to be conducted within two weeks of closing date.
This posting may be used to fill multiple vacancies.
The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees' continuous growth and wellness.
Why does the job exist?
The Senior Business Operations Analyst will:
Provide administrative and financial support for personnel and operational processes;
Serve as a liaison between The Office of Human Resources (OHR), managers, field office staff, and employees by responding to personnel and financial inquiries via phone and email at a non-supervisory level;
Determine appropriate personnel actions, coordinate them with management and OHR, and ensure proper routing and documentation;
Assist with the preparation, review, tracking, transfer, and follow-up of personnel actions, including recruitment, hires, promotions, transfers, re-classifications, reporting structure changes, and location changes;
Manage the full life cycle of notary requests and renewals, including associated financial processing and compliance requirements;
Process and manage financial related tasks associated with notary services and other assigned responsibilities;
Prepare requisitions, process purchase orders, track payments, and support additional financial and administrative functions as assigned.
How does it get done?
The Senior Business Operations Analyst is responsible for:
Assisting with preparing and routing paperwork required for various personnel actions, tracking and monitoring these actions, following up on requested items, drafting necessary personnel documents, and maintaining electronic copies of completed position and personnel action requests;
Using electronic tools and platforms such as Monday.com and SHARE Financials to support workflow and documentation needs;
Reviewing, researching, processing, and responding to complex customer inquiries in a timely and accurate manner;
Developing resources and guidance for Hiring Managers to streamline HR processes and financial tasks;
Cross-training in all assigned financial duties and mastering SHARE Financials to support broader team coverage;
Staying current with Notary requirements, ensuring timely re-certification, and verifying that all stamps meet state standards.
Who are the customers?
Internal and external Child Support Services Department (CSSD) customers including:
CSSD Director and Deputy Directors;
Attorneys;
Hiring Managers;
Notaries;
Vendors;
HCA Administrative Services Division (ASD);
HCA Office of Human Resources (OHR);
Other HCA Divisions;
Other state agencies.
Ideal Candidate
Internal and external Child Support Services Department (CSSD) customers including:
CSSD Director and Deputy Directors;
Attorneys;
Hiring Managers;
Notaries;
Vendors;
HCA Administrative Services Division (ASD);
HCA Office of Human Resources (OHR);
Other HCA Divisions;
Other state agencies.
Minimum Qualification
Associate Degree in Business Administration, Public Administration, or Accounting and one (1) year of directly related job experience in the areas of office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Must possess or obtain Defensive Driving Certificate.
Employment is subject to a pre-employment criminal background investigation and is conditional pending results.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Theresa Romero, (505) 394-2977. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
Benefits:
Health Insurance, Vacation & Paid Time Off, Retirement PlanSalary : $25 - $37