What are the responsibilities and job description for the Office Support Clerk (DOH/PHD #11508) position at State of New Mexico?
Posting Details
This is a continuous posting and will be used for ongoing recruitment. Applicant lists may be screened more than once.
The New Mexico Department of Health is an executive state agency that operates public health services for the state through
several divisions. The Public Health Division ensures safety net services to all New Mexicans through various programs and
services. NMDOH works with multiple partners to promote health and well-being and improve health outcomes for all people in
New Mexico. Each Public Health Division employee has an important role to help New Mexicans and the Public Health office
clerk role fills a critical customer service position at the Rio Arriba Public Health Office and throughout the NE region.
Why does the job exist?
This position is based at the Rio Arriba Public Health Office. This position will require travel throughout the NE Region to cover
during staffing shortages at any of the following offices Colfax, Guadalupe (Santa Rosa), Los Alamos, Mora, Rio Arriba (Espanola),
San Miguel (Las Vegas), Taos, and Union (Clayton). They work collaboratively with a multidisciplinary team to support the various
Health Services programs offered, including, but not limited to: Immunizations, Disease Prevention, Tuberculosis, Harm
Reduction and Syringe Exchange, Medication for Alcohol/Opioid Use Disorder (MAUD/MOUD), Family Planning, Womens Health,
Breast and Cervical Cancer, STD, Well-Child visits and outreach activities such as immunization clinics and health fairs.
How does it get done?
The key responsibilities for this position are to provide the highest level of customer service to accommodate Health Services
clients. They monitor provider schedules, call to confirm appointments, update client contact and insurance information,
maintain medical records appropriately, document proof of income, and collect payments when applicable. They effectively
utilize electronic records system, which includes the Medicaid portal, NM State Immunization Information System (NMSIIS) entry
and support, TransAct entry, maintain required reports, and provide additional support required within their scope of practice.
Who are the customers?
The key responsibilities for this position are to provide the highest level of customer service to accommodate Health Services
clients. They monitor provider schedules, call to confirm appointments, update client contact and insurance information,
maintain medical records appropriately, document proof of income, and collect payments when applicable. They effectively
utilize electronic records system, which includes the Medicaid portal, NM State Immunization Information System (NMSIIS) entry
and support, TransAct entry, maintain required reports, and provide additional support required within their scope of practice
Ideal Candidate
The key responsibilities for this position are to provide the highest level of customer service to accommodate Health Services
clients. They monitor provider schedules, call to confirm appointments, update client contact and insurance information,
maintain medical records appropriately, document proof of income, and collect payments when applicable. They effectively
utilize electronic records system, which includes the Medicaid portal, NM State Immunization Information System (NMSIIS) entry
and support, TransAct entry, maintain required reports, and provide additional support required within their scope of practice
Minimum Qualification
No prior experience or training required.
Employment Requirements
Work is usually in an office setting with direct client contact and on occasion in the community. Travel may be required to get to
and from other Northeast Region Local Health Offices to support clerical staffing, extensive PC use, extensive telephone usage,
lifting up to 30 pounds, bending, filing involving stooping and reaching; attend workshops and meetings.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Cabrini Sandoval (505) 222-4840 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
This is a continuous posting and will be used for ongoing recruitment. Applicant lists may be screened more than once.
The New Mexico Department of Health is an executive state agency that operates public health services for the state through
several divisions. The Public Health Division ensures safety net services to all New Mexicans through various programs and
services. NMDOH works with multiple partners to promote health and well-being and improve health outcomes for all people in
New Mexico. Each Public Health Division employee has an important role to help New Mexicans and the Public Health office
clerk role fills a critical customer service position at the Rio Arriba Public Health Office and throughout the NE region.
Why does the job exist?
This position is based at the Rio Arriba Public Health Office. This position will require travel throughout the NE Region to cover
during staffing shortages at any of the following offices Colfax, Guadalupe (Santa Rosa), Los Alamos, Mora, Rio Arriba (Espanola),
San Miguel (Las Vegas), Taos, and Union (Clayton). They work collaboratively with a multidisciplinary team to support the various
Health Services programs offered, including, but not limited to: Immunizations, Disease Prevention, Tuberculosis, Harm
Reduction and Syringe Exchange, Medication for Alcohol/Opioid Use Disorder (MAUD/MOUD), Family Planning, Womens Health,
Breast and Cervical Cancer, STD, Well-Child visits and outreach activities such as immunization clinics and health fairs.
How does it get done?
The key responsibilities for this position are to provide the highest level of customer service to accommodate Health Services
clients. They monitor provider schedules, call to confirm appointments, update client contact and insurance information,
maintain medical records appropriately, document proof of income, and collect payments when applicable. They effectively
utilize electronic records system, which includes the Medicaid portal, NM State Immunization Information System (NMSIIS) entry
and support, TransAct entry, maintain required reports, and provide additional support required within their scope of practice.
Who are the customers?
The key responsibilities for this position are to provide the highest level of customer service to accommodate Health Services
clients. They monitor provider schedules, call to confirm appointments, update client contact and insurance information,
maintain medical records appropriately, document proof of income, and collect payments when applicable. They effectively
utilize electronic records system, which includes the Medicaid portal, NM State Immunization Information System (NMSIIS) entry
and support, TransAct entry, maintain required reports, and provide additional support required within their scope of practice
Ideal Candidate
The key responsibilities for this position are to provide the highest level of customer service to accommodate Health Services
clients. They monitor provider schedules, call to confirm appointments, update client contact and insurance information,
maintain medical records appropriately, document proof of income, and collect payments when applicable. They effectively
utilize electronic records system, which includes the Medicaid portal, NM State Immunization Information System (NMSIIS) entry
and support, TransAct entry, maintain required reports, and provide additional support required within their scope of practice
Minimum Qualification
No prior experience or training required.
Employment Requirements
Work is usually in an office setting with direct client contact and on occasion in the community. Travel may be required to get to
and from other Northeast Region Local Health Offices to support clerical staffing, extensive PC use, extensive telephone usage,
lifting up to 30 pounds, bending, filing involving stooping and reaching; attend workshops and meetings.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Cabrini Sandoval (505) 222-4840 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.