What are the responsibilities and job description for the Office Support Clerk (DOH/NBHI #12673) position at State of New Mexico?
Posting Details
This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.
Why does the job exist?
The NMBHI Reimbursement Department plays a primary role in offering great customer service to our facility, vendors, patients, clients, and residents.
The purpose of this position is to be responsible for the timely follow-up of all outstanding insurance claims, with payers to include but are not limited to Medicare, Medicaid, and commercial health insurance carriers.
How does it get done?
Vendors/Patients/Clients/Residents/NMBHI Staff
Ideal Candidate
Vendors/Patients/Clients/Residents/NMBHI Staff
Minimum Qualification
No prior experience or training required.
Employment Requirements
Must possess a valid Drivers License
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Grace Armijo (505)454-2225 Email
Agency Contact Information: Kaylene Maldonado (505)454-2371 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.
Why does the job exist?
The NMBHI Reimbursement Department plays a primary role in offering great customer service to our facility, vendors, patients, clients, and residents.
The purpose of this position is to be responsible for the timely follow-up of all outstanding insurance claims, with payers to include but are not limited to Medicare, Medicaid, and commercial health insurance carriers.
How does it get done?
- have a working knowledge of Windows, MS Office, Outlook and Internet Explorer
- work in a collaborative interaction with insurance representatives, other staff members and management, for accurate
- processing of all follow-up on claim status, non-paid accounts, denied and rejected claims.
- obtain status of outstanding claims listed in the follow-up work AR reports and attempt to resolve. Forward issues which cannot be corrected to next level in the correct format with problems noted
- adjust patient/client/resident accounts as appropriate In alignment with established procedures.
- answer all patient or insurance telephone inquiries pertaining to assigned accounts
- ensure client account confidentiality in accordance of HIPPA policy.
- be required to attend all mandatory annual staff development trainings required by NMBHI and DOH.
- be required to file documents either numerically or alphabetically.
- perform other Miscellaneous duties as designated by management.
Vendors/Patients/Clients/Residents/NMBHI Staff
Ideal Candidate
Vendors/Patients/Clients/Residents/NMBHI Staff
Minimum Qualification
No prior experience or training required.
Employment Requirements
Must possess a valid Drivers License
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Grace Armijo (505)454-2225 Email
Agency Contact Information: Kaylene Maldonado (505)454-2371 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.