What are the responsibilities and job description for the Northeast Region Ombudsman Regional Coordinator (ALTSD #6366) position at State of New Mexico?
Posting Details
The Long-Term Care Ombudsman Program is a federally and state mandated resident-directed advocacy program designed to protect the civil and resident rights of vulnerable adults living in long-term care facilities.
Interviews are expected to be conducted within two weeks of closing date.
Why does the job exist?
This position exists primarily to protect the civil and resident rights of New Mexicans living in long-term care facilities and to independently advocate for residents' wishes and quality of care that meets national standards.
How does it get done?
Regional coordinators develop relationships within the long-term care facilities and within their region to promote and protect resident rights and the role of the Ombudsman program. They are knowledgeable about long-term care services and supports. They manage regional Ombudsman Volunteers: recruit, train, retain and provide support and technical assistance. Identifies, investigates, and resolves complaints made by or on behalf of long-term care facility residents that relate to action, inaction or decisions that may adversely affect the health, safety welfare or rights of residents. Travels throughout the Northeast region to visit residents in facilities, participate in resident care plan meetings, visit resident and family councils, and promote the program. Maintains a regular presence in long-term care facilities and provides in-service trainings to staff, resident and family councils. Keeps volunteers current through oversight and training. Provides direct advocacy services in all facilities not covered by a certified volunteer. Maintains case documentation in Ombudsmanager to support the federal Ombudsman Program National reporting requirements as a basis for continued federal fiscal support. Provides systemic advocacy and education services in long-term care facilities to ensure quality of life of facility residents. Maintain case documentation as required for national reporting and for court appearances as needed.
Other duties as assigned.
Who are the customers?
Individuals residing in long-term care settings, such as nursing facilities and assisted living facilities.
Ideal Candidate
Individuals residing in long-term care settings, such as nursing facilities and assisted living facilities.
Minimum Qualification
Bachelor's degree in social work, criminal justice, psychology, or related social science field as it pertains to the essential duties and responsibilities of the classification, plus two (2) years of related experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.
Pre-employment state and federal criminal background investigation is required and is conditional pending results.
Working Conditions
Work is performed in person with residents where they reside, and work is performed in an office setting with extensive computer and telephone use. Statewide travel is required to visit residents in long-term care facilities, as well as travel to trainings and outreach events. Specific geographic location for this position will vary depending on agency needs and utilization.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Annie Williams (505) 309-2479 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
The Long-Term Care Ombudsman Program is a federally and state mandated resident-directed advocacy program designed to protect the civil and resident rights of vulnerable adults living in long-term care facilities.
Interviews are expected to be conducted within two weeks of closing date.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
Why does the job exist?
This position exists primarily to protect the civil and resident rights of New Mexicans living in long-term care facilities and to independently advocate for residents' wishes and quality of care that meets national standards.
How does it get done?
Regional coordinators develop relationships within the long-term care facilities and within their region to promote and protect resident rights and the role of the Ombudsman program. They are knowledgeable about long-term care services and supports. They manage regional Ombudsman Volunteers: recruit, train, retain and provide support and technical assistance. Identifies, investigates, and resolves complaints made by or on behalf of long-term care facility residents that relate to action, inaction or decisions that may adversely affect the health, safety welfare or rights of residents. Travels throughout the Northeast region to visit residents in facilities, participate in resident care plan meetings, visit resident and family councils, and promote the program. Maintains a regular presence in long-term care facilities and provides in-service trainings to staff, resident and family councils. Keeps volunteers current through oversight and training. Provides direct advocacy services in all facilities not covered by a certified volunteer. Maintains case documentation in Ombudsmanager to support the federal Ombudsman Program National reporting requirements as a basis for continued federal fiscal support. Provides systemic advocacy and education services in long-term care facilities to ensure quality of life of facility residents. Maintain case documentation as required for national reporting and for court appearances as needed.
Other duties as assigned.
Who are the customers?
Individuals residing in long-term care settings, such as nursing facilities and assisted living facilities.
Ideal Candidate
Individuals residing in long-term care settings, such as nursing facilities and assisted living facilities.
Minimum Qualification
Bachelor's degree in social work, criminal justice, psychology, or related social science field as it pertains to the essential duties and responsibilities of the classification, plus two (2) years of related experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.
Pre-employment state and federal criminal background investigation is required and is conditional pending results.
Working Conditions
Work is performed in person with residents where they reside, and work is performed in an office setting with extensive computer and telephone use. Statewide travel is required to visit residents in long-term care facilities, as well as travel to trainings and outreach events. Specific geographic location for this position will vary depending on agency needs and utilization.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Annie Williams (505) 309-2479 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.