DMV SERVICES TECHNICIAN 2

For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.

The Position

DMV Services Technicians provide customer services associated with driver's license, vehicle, and business occupational licensing programs including licensing drivers; issuing identification cards; registering and titling vehicles; issuing occupational business licenses; and processing reinstatements.

PER EXECUTIVE ORDER 2023-11, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30th, 2024. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/2023/Executive_Order_2023-011/. You must respond to the minimum qualifications screening question to ensure that your application moves forward. Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. OR Incumbents perform basic tasks or elements of the job not requiring the additional knowledge, skills and abilities to perform at the next level in the series. This announcement will be used to fill multiple positions with the DMV-Central Services Division in Carson City. All positions are dedicated to customer service and the delivery of DMV programs and voter registration to the community.Incumbents could be selected to work as part of Titles/NV Live, the Call Center, Records, Driver License Renewal by Mail (DLRBM), the Exceptions Unit, or the Driver License Assessment Team (DLAT). Titles analyzes title documents for completeness and accuracy, identifies document errors, evaluates customer needs, supplies accurate title information, answers phone calls, enters accurate title data into DMV Applications, creates correspondence statistical reports, and processes title and/or sales tax fees using correct Revenue Account Codes. The Call Center handles all incoming calls statewide for the DMV, assisting customers with basic registration, title, driver's license, on-line applications, MYDMV accounts and dash pass questions. In addition to phone calls this position responds to all incoming e-mail inquiries. Records processes requests for information from individuals, businesses, law enforcement, courts/attorneys and other government agencies by conducting research using various computer programs, microfilm or microfiche to provide documentation of: vehicle registration information or registrations histories, vehicle title information or title histories, driver's license information, clearance letters and driver records. DLRBM takes requests by phone and email for driver's license and ID card renewals or address changes, voter registration, and processes returned mail.

The Exceptions Unit verifies all immigration documents thru the Department of Homeland Security (DHS) and United States Customs and Immigration Service (USCIS) with the help of the Systematic Alien Verification for Entitlements (SAVE) and Verification of Legal Status (VLS). DLAT responds to requests for reinstatements of driver's licenses, accidents, medical certificates, and suspensions and revocations via telephone and e-mail communication, and processes fines and money transactions. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/

To Qualify:

In order to be qualified, you must meet the following requirements: