Bookstore Clerk - Customer Services Specialist Intermediate

Job Details

Working Title: Bookstore Clerk - Customer Service Specialist, Intermediate
Job Class: Customer Service Specialist, Intermediate
Agency: Minnesota State

• Job ID: 97996
• Location: St. Paul
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Temporary
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/27/2026
• Closing Date: 11/03/2026
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / St Paul TC-AFSCME
• Division/Unit: MnSCU St Paul TC / MnSCU St Paul TC AFSCME
• Appointment Type: Temporary, Full-time
• Work Shift/Work Hours: Day Shift, 8:00AM - 4:30 PM
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Finance, Operations, and Administration
• Anticipated Start Date: 12/14/ 2026
• End Date: 12/ 14/ 2027
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Job Summary:

Under general supervision this position will provide customer service and cashier assistance in the bookstore while working with students, faculty and staff. This position will help with receiving and stocking course materials, supplies and merchandise as well as help with general inventory. The incumbent will also assist with web orders and kit order and distribution as well as reconciling and preparing daily cash drawer deposits. Along with paying invoices for the bookstore.

This is a temporary position with maximum of 12 months.

Job Duties:

• Customer Service and Sales
• Processing Bookstore invoices within Workday
• Receive, Price, and Display General Merchandise and Course Materials
• Assistance to the AVP of Finance and Auxiliary Enterprises

Minimum Qualifications:

• Customer service skills are sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful and professional manner in person and over the phone.
• Ability to communicate effectively in oral and written communication with faculty, staff, and students in diverse populations.
• Ability to follow detailed instructions and explain processes.
• Demonstrates strong problem solving and organizational skills to resolve disputes and handle complex problems.
• Ability to move and transport objects frequently across the building and ability to maintain stationary positions for long periods of time.

Preferred Qualifications:

• Associates degree in one of the following disciplines: retail management, business, marketing or entrepreneurship.
• Two or more years’ experience providing customer service in a retail environment and/or providing service over the phone.
• Two or more years cashier or cash handling experience.
• Experience using point of sales systems in a retail environment.
• Demonstrate a knowledge of and interest in diverse culture and populations.

Qualifications

Application Details

How to Apply

To view the full job posting and to apply please go to: https://minnstate.wd115.myworkdayjobs.com/Minnesota_State_Careers/job/St-Paul/Bookstore-Clerk-Senior_JR0000005985

Contact

If you have questions about this position, contact Mykayla Crockett at mykayla.crockett@saintpaul.edu or 651-846-1400

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Mykayla Crockett at mykayla.crockett@saintpaul.edu.

About Minnesota State

Saint Paul College was established in 1910, and we are proud to be honoring education for more than a century. SPC-Quick Facts

Saint Paul College is committed to supporting diversity in all of its forms. Applicants representing diverse backgrounds are encouraged to apply.

We are an equal opportunity, affirmative action employer, and encourages application from underrepresented groups. Recognized as a Beyond the Yellow Ribbon employer offering support for veteran and military students. A member of the Minnesota State Colleges and Universities system.

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development

• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.