What are the responsibilities and job description for the Departmental Technician 7-E9 position at State of Michigan?
Job Description
At the Michigan Department of Lifelong Education, Advancement, and Potential, we are laser-focused on improving opportunities and outcomes for Michiganders from preschool to postsecondary. From connecting more families with quality child care and prek programs to making it more affordable to earn a skill certificate or college degree, we are helping more people make it in Michigan.
MiLEAP was created by Governor Whitmer in July 2023 and is the newest department in the State of Michigan. Visit Michigan.gov/MiLEAP to learn more about our work and consider applying to join a team working to make Michigan a better place to grow up, learn, live, work, and play.
This position works in the Child Development and Care (CDC), Program Administrative Support (PAS) section. The position serves as part of a team responsible for answering a high volume of telephone calls in a Call Center environment. The Call Center handles calls related to CDC billing and payments, authorizations and assignments, provider enrollment processes, as well as other CDC related issues. This position may assist with completing the CDC License Exempt Provider Enrollment process to determine eligibility. The enrollment process includes ensuring paperwork is complete, telephone interviews are done, provider information is entered into BRIDGES accurately, and criminal backgrounds have been run. The Department Technician also utilizes JIRA by creating issues in a database that routes them through the appropriate area within CDC for resolution.
Position Description
Required Education And Experience
This position generally requires the education acquired through completion of high school. Specific information on the education and experience required for different class levels is in the job specification for the Departmental Technician class.
Additional Requirements And Information
Please attach your resume, and cover letter to your application.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.
At the Michigan Department of Lifelong Education, Advancement, and Potential, we are laser-focused on improving opportunities and outcomes for Michiganders from preschool to postsecondary. From connecting more families with quality child care and prek programs to making it more affordable to earn a skill certificate or college degree, we are helping more people make it in Michigan.
MiLEAP was created by Governor Whitmer in July 2023 and is the newest department in the State of Michigan. Visit Michigan.gov/MiLEAP to learn more about our work and consider applying to join a team working to make Michigan a better place to grow up, learn, live, work, and play.
This position works in the Child Development and Care (CDC), Program Administrative Support (PAS) section. The position serves as part of a team responsible for answering a high volume of telephone calls in a Call Center environment. The Call Center handles calls related to CDC billing and payments, authorizations and assignments, provider enrollment processes, as well as other CDC related issues. This position may assist with completing the CDC License Exempt Provider Enrollment process to determine eligibility. The enrollment process includes ensuring paperwork is complete, telephone interviews are done, provider information is entered into BRIDGES accurately, and criminal backgrounds have been run. The Department Technician also utilizes JIRA by creating issues in a database that routes them through the appropriate area within CDC for resolution.
Position Description
Required Education And Experience
This position generally requires the education acquired through completion of high school. Specific information on the education and experience required for different class levels is in the job specification for the Departmental Technician class.
Additional Requirements And Information
Please attach your resume, and cover letter to your application.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.