What are the responsibilities and job description for the IT Technical Specialist 1-2 position at State of Louisiana?
Do you enjoy being a self-driven project manager, love what you do and want to make a difference? Come join us. At TRSL, we give back to our state’s teachers by providing retirement security and excellent service. You will join an open and collaborative team which uses the latest technologies. You will enjoy a lot of autonomy in the IT department and assist in deciding how projects will be executed. From day one, we will train you, we will challenge you and we will give you opportunities to grow to become a top rate IT Network and Server Administrator.
Why work for TRSL?
- Service – All Louisianans have benefited from teachers that inspire and encourage us. At TRSL we give back to our state’s teachers by providing retirement security and excellent service.
- Culture – We value and support employees through open communication, professional development, recognition, and by creating a sense of community.
- Growth – TRSL encourages professional growth in a number of ways including professional development plans and career progression groups through SCS. We also offer financial assistance for professional certifications and postsecondary/graduate-level courses.
- Benefits – TRSL offers a generous benefits package including: a defined benefit pension plan, health insurance that is also available post-retirement, at least 10 paid holidays, sick and annual leave that rolls over from year to year, paid or time off accrued for hours worked over 40 per week, a deferred compensation plan, a flexible benefits plan, alternate work schedules, etc.
- Location – TRSL is conveniently located near the I-10 / I-12 split on Essen Lane, away from the congestion of downtown Baton Rouge.
This role involves designing, implementing, and maintaining a comprehensive server and network infrastructure across multiple data centers. Additionally, it requires collaboration with cross-functional teams, including Help Desk, Application Development, and Server Administrators, to ensure seamless integration and support for IT services. In this role, the incumbent will have the opportunity to work with the latest technologies in two data centers, leveraging DevOps principles to drive efficiency and automation. This will involve implementing and utilizing advanced tools and techniques to optimize system and network performance, scalability, and security.
- Knowledge of server and network infrastructure, including data centers and disaster recovery
- Excellent problem-solving skills, with ability to troubleshoot complex issues quickly and effectively
- Strong communication and collaboration skills, with ability to work with cross-functional teams
- Knowledge of security software and patch management, as well as compliance with industry standards and regulatory requirements
- Ability to work in a fast-paced environment, with attention to detail and ability to prioritize tasks effectively
- Knowledge of helpdesk automation tools and services.
- Ability to work in virtual servers, next generation firewalls and latest data backup technology
- Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
- Continuous learner, takes initiative, and understands what it takes to get outstanding customer satisfaction
- Ability to handle multiple projects simultaneously
- Demonstrated ability to work effectively across all teams
- Energetic – brings enthusiasm and direction to the team
- Driven – works with a sense of urgency in all tasks
- Achievement-oriented - enjoys taking on challenges
- Someone who is dependable and can be counted on
Six years of experience in information technology; OR
Six years of full-time work experience in any field plus four years of experience in information technology; OR
An associate's degree in information technology plus four years of experience in information technology; OR
A bachelor’s degree plus four years of experience in information technology; OR
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR
A master’s degree plus three years of experience in information technology.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Duties for this position include, but are not limited to:
- Design, implement, and maintain server and network infrastructure to meet business needs
- Provide day-to-day administration of specific applications and/or entire networks, ensuring optimal performance and security
- Administer hardware/software system installation, backup, and monitoring to minimize downtime and ensure data integrity
- Configure and apply security settings to network and servers for internal and external networks, adhering to industry standards and regulatory requirements
- Develop and implement procedures for deployment, upgrade, and maintenance of IT systems
- Provide technical support and troubleshooting services for Imaging/Workflow, firewalls, helpdesk automation tools, application servers, virtual machine servers, file servers, and Storage Area Network
- Identify and address security-related issues and vulnerability mitigation through patching, upgrading, and proactive monitoring of logs and alerts
- Support Disaster Recovery sites and technologies as required, both remotely and onsite
- Ensure IT system production jobs run smoothly on a daily basis, adhering to set schedules and deadlines
- Manage print and sealing jobs for critical business documents, such as payroll checks, member statements, and other print materials
Position Specific Details:
Appointment Type: This vacancy may be filled as a Probation, Promotion, or Detail to Special Duty. Current classified permanent status employees may be required to accept a Probational Appointment.
Compensation: This position has a Special Entrance Rate (SER) at each level:
- The IT Technical Specialist 1 (TS-314) has a starting rate of: $2,304.80 (bi-weekly)
- The IT Technical Specialist 2 (TS-315) has a starting rate of: $2,452.80 (bi-weekly)
Career Progression: This position may be filled as an IT Specialist 1 or 2, depending on level of experience of the selected applicant.
Please click each job title above to review specific information on the salary range, minimum qualifications and job concepts IT TECHNICAL SPECIALIST 1orIT TECHNICAL SPECIALIST 2.
How to Apply
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Applicants with international degrees must provide an equivalency evaluation and a copy of their transcripts at the time of application.
Additional TRSL Job Postings can be found HERE.
Sarah Templet - Human Resources
Teachers' Retirement System of Louisiana
P.O. Box 94123
Baton Rouge, LA 70804
Ph: 225-922-2659
Fax: 225-922-2579
Email:sarah.templet@trsl.org
All prospective new hires will be subject to employment eligibility verification via the federal government’s E-Verify system.
TRSL is a Substance Abuse and Drug-Free workplace. As an Equal Opportunity Employer, TRSL is committed to a diverse and inclusive workplace prohibiting discrimination on the basis of any non-merit factor.
TRSL is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.
Salary : $4,770 - $8,589