Financial Aid Coordinator

Louisiana State University Shreveport seeks an enthusiastic, student-centered, and detail-oriented professional to serve as Financial Aid Coordinator. This position plays a critical role in supporting the student experience by providing high-quality customer service and accurate guidance related to federal, state, and institutional financial aid programs. The Financial Aid Coordinator works in a fast-paced, high-volume environment serving a diverse population of online and on-campus students. The ideal candidate will be committed to student success, demonstrate strong communication and organizational skills, and thrive in a collaborative team setting. This is a full-time, unclassified, administrative position reporting to the Associate Director of Financial Aid. This summary is not intended to be a comprehensive or all-inclusive description of duties and responsibilities.

Required Qualifications:
 • Bachelor’s degree 
                     LSUS values skills, experience and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply - a degree is not                                     required if the candidate meets the required years of experience specified in the job description.
• Strong written and verbal communication skills
 • Proficiency with Microsoft Office Suite
 • Acute attention to detail and strong organizational skills
 • Commitment to providing excellent customer service
 • Ability to work independently and collaboratively in a team environment

Preferred Qualifications:
 • Previous experience working in a Financial Aid Office or higher education setting

Core Competencies:
• Communication: Ability to clearly explain complex financial aid information to diverse audiences.
• Collaboration: Ability to work effectively as part of a team in a fast-paced environment.
• Service to Customer: Commitment to providing positive, supportive experiences for students and families.
• Attention to Detail: Ability to ensure accuracy and compliance with financial aid regulations.
• Problem-Solving: Ability to identify issues and contribute to effective solutions.

Physical and Environmental Demands 

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. 

Position Duties:
• Provide quality customer service to prospective, current, and former students, as well as parents, through in-person, phone, and electronic communication.
• Counsel students and parents regarding federal financial aid eligibility and assist with the completion of financial aid applications.
• Request, review, and collect documentation required to complete federal financial aid files.
• Serve as front counter coordinator by answering office telephones and assisting walk-in traffic.
• Maintain current knowledge of all federal, state, and institutional financial aid programs and regulations.
• Participate in student recruitment and retention activities, including providing financial aid presentations and outreach when requested.
• Assist with general office operations and perform other administrative duties as assigned.

No Civil Service test score is required in order to be considered for this vacancy.
 
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

For additional information concerning this job posting contact:
Jennifer Isaac
LSUS Department of Human Resource Management
Room 108 Administration Building, LSUS
(318) 797-5279

LSUS is an equal opportunity/affirmative action employer and encourages applications from women and minorities.  For more information about LSU Shreveport go to www.lsus.edu  
LSUS is a State As a Model (SAME) employer that promotes affirmative strategies and goals for employment of individuals with disabilities.